Claim Representative III - Auto

AF Group • Kalamazoo, MI • 1d ago

SUMMARY: This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high touch, labor intensive claim service. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Mentors lower level claim handlers. Coordinates special projects and provides guidance to others. RESPONSIBILITIES/TASKS: Verifies commercial auto coverage. Determines compensability by thorough investigation of the claim. Determines causal relationship to ensure appropriate payment of benefits. Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure. Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies. Manages bills directly associated with the claim. Approves payment where appropriate. Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses. Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition. Works closely with manager on complex files or files above settlement/reserve authority. Manages outside vendors to ensure cost containment efforts. Establishes and maintains effective working relationships with all internal and external customers. Stays abreast of changes in workers' compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws. Administers complex claims and catastrophic exposures within authority Exercises independent judgment to settle cases prior to mediation or litigation. Actively participates in agent/client relationship management. Assists in mentoring team members. Mentors team members. Conducts audits of claim files. Acts as a back up for team leader. Coordinates special projects. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS EDUCATION OR EQUIVALENT EXPERIENCE: Bachelor's degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged. EXPERIENCE: Five years experience in a commercial auto environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing complex claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. OR Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor intensive customers. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Ability and proficiency in the use of computers and company standard software specific to position. Knowledge of medical and legal terminology related to the work. Knowledge of commercial auto laws and regulations, including jurisdictional laws. Effective oral and written communication skills. Effective customer service skills. Ability to negotiate, build consensus and resolve conflict. Ability to manage multiple priorities and meet established deadlines. Attention to detail and analytical skills. Ability to work independently as well as within a team. Ability to make independent decisions. Ability to solve complex problems. Ability to train and mentor others. WORKING CONDITIONS: Work is performed in an office settin

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