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Systems Administrator - Tier 2 Desktop Support Technician

CACI International • Saint Louis, MO • 1d ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is looking for a Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in ST. Louis, MO.

Responsibilities:

Provide support for implementation, maintenance, and incident troubleshooting of IT systems

Manage hardware in all stages including unpacking and setup of end user devices

Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract

Install application software on end user device workstations via scripted install packages

Inventory management of UDS deployed software and end user devices

Network and locally attached printers

Assist users in accessing and using IT systems

Provide user education and training in basic hardware and software functions

Create and maintain documentation and SOPs to train new employees

Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs

Identify and execute process improvements and other enhancements that improve operational efficiency.

Qualifications:

Required

TS/SCI Clearance w/ ability to obtain CI Poly

Knowledge in one or more of the following areas:

Workstations (thin and thick clients)

Monitors

KVMs

Print, Fax and Scan Support Services

Audio Visual Services

Voice and VTC Support Services

Desktop Image Management

Virtual Desktop Infrastructure (VDI) Support Services

Home Directory and Profile Support Services

E-mail Support Services

Software Support Services

Domain Name Services (DNS)

Dynamic Host Configuration Protocol (DHCP)

Patch Management (Windows)

Excellent troubleshooting capabilities and strong communication skills.

Strong work ethic and attention to detail

Strong organizational skills

Strong technical writing skills (document creation and management)

Strong time management skills and ability to work flexible schedules to meet job requirements

Ability to work independently on projects and/or tasks

Ability to regularly stand and walk between buildings on a large campus

Ability to move and lift computers, printers, monitors, and other hardware

Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM

Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

Team player and willing to both share knowledge and learn from others to ensure team's success

Enthusiasm and ability to adapt to new and changing technologies

Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.

Desired:

A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Thin Client using Virtual Desktop Infrastructure (VDI) Technology

Thick & thin web-based applications

ITIL v3 Foundations

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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