Account Manager, Business Sales

T-Mobile USA, Inc. • Salt Lake City, UT • 7h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

As an Account Manager, Business Sales, you will build strong relationships and drive business growth by implementing solution-based sales strategies and uncovering new opportunities. You will develop new business within your assigned accounts through a consultative approach, providing strategic direction on mobility solutions, deployment planning, and cost analysis.

You will manage existing accounts, focusing on minimizing churn and ensuring timely delivery of solutions. This includes performing upgrades, providing reporting and billing support, and responding to client issues. You will also create business plans to expand within existing accounts, identify customer needs to drive incremental sales, and stay updated on industry trends. Additionally, you will utilize sales tools to manage the sales funnel and generate reports, ensuring all internal departments meet customer needs.

Job Responsibilities:

Account Management: Manage existing set of assigned accounts with a primary focus on base management efforts to minimize churn risk within each account deck. Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Track and drive device utilization by training and sharing off-the-shelf marketing materials on how to utilize products. Partner with Client Sales Executive / Account Executive to plan Quarterly Business Reviews (QBR) for existing clients; perform analyses and make recommendations to leadership.

Business Planning: Create a business plan with Client Sales Executive / Account Executive on "land and expand" strategy to identify additional contacts and additional sales opportunities inside existing assigned accounts.

Customer Needs: Identify customer needs and utilize solution-based selling techniques to upsell current assigned accounts and drive incremental sales/revenue. Assist existing customer base with account activities such as adds, changes, deletes.

Knowledge Update: Continuously update knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set. Stay abreast of ongoing market trends and general developments to close on assigned accounts.

Sales Tools: Fully utilize all sales force automation, funnel management, and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal... For full info follow application link.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harass ment may violate federal, state, or local law.

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