Back to Jobs search

FMO Lead

Zones LLC • Carol Stream, IL • 12h ago

FMO Lead

Professional Services Carol Stream, Illinois

Salary: USD 90000 - 110000 Annually

Apply

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on X @Zones, and LinkedIn and Facebook.

Position Overview:

As a FMO Lead you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & on-boarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.

What you'll do as the FMO Lead:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.

Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:

Contact information

Escalation procedures

Scope of services

Installation scripts and processes

Schedules and teams

Locations and maps

Site completion checklists

Provide onboarding, training, and support for Field Technicians

Perform quality assurance checks and team assessments to ensure:

Performance of the complete scope of services as outlined in the SOW

Installation scripts and processes are completed, meeting client directed specifications

Be available for all escalations and questions as a dedicated technical support resource

Route and manage subcontractor work orders

Collect and validate appropriate deliverables upon completion for delivery to project manager

What you will bring to the team:

5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems

Thorough understanding of connectivity of devices to LAN and WAN

Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification

Strong interpersonal and customer service skills

Ability to communicate internally and externally on all levels and through all mediums.

Experience and success in working with various delivery organizations to achieve deliverables

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to work and adapt to change in a fast paced environment

Excellent written and verbal communication skills

Voice and Data cabling experience (Installation, termination, testing)

Preferred:

Bachelor's Degree or higher

Experience with Service Desk tool suites

Concepts of networking fundamentals

Microsoft Visio

Experience with Service Now

Resource supervisory experience

Qualified candidates can expect a salary range of $90,000 - $110,000.

LI-JL1

Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from an employee's Form I-9 to federal records to confirm their eligibility to work in the United States.

Similar Jobs

Encore Fullstack Software Engineer

Deloitte • Arlington Heights, IL • 2h ago

IT & Engineering

Encore Full-Stack Software Engineer - CL4 Role Overview: As a Full-stack Software Engineer, you will actively engage in your engineering craft, taking a hands-on approach to multiple high-visibility projects. Your expert...

2h ago

Go to Apply

Lab Technician

Apex Systems • Naperville, IL • 3h ago

IT & Engineering

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12821861 Job#: 2079118 Job Description: Summary The main function of the lab techn...

3h ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Naperville, IL • 11h ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

11h ago

Go to Apply

Field Sales Representative

AT&T • Palatine, IL • 12h ago

Sales & Marketing

Job Description: Join an elite group of sellers bringing customized, white glove experiences directly to the customer's door. Field Sales Representatives at AT&T are driven to connect -every interaction is an opportu...

12h ago

Go to Apply

Accounts payable Specialist Logistics

Midwest Express Co. • Elk Grove Village, IL • 12h ago

Finance & Accounting

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12821807 Responsibilities Process accounts payable invoices accurately and in a ti...

12h ago

Go to Apply

Field Sales Representative

AT&T • Hoffman Estates, IL • 12h ago

Sales & Marketing

12h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Rolling Meadows, IL • 12h ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

12h ago

Go to Apply

Contracts Manager

Zones LLC • Carol Stream, IL • 12h ago

Legal & Paralegal

Contracts Manager Professional Services Carol Stream, Illinois Salary: USD 80000 - 100000 Annually Apply Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of cho...

12h ago

Go to Apply

Regional Truck Driver

Roehl Transport • Elmhurst, IL • 12h ago

Trucking & Construction

Updated Pay Plan! Ask about our Dynamic Pay Plan! As a Van Midwest Regional Fleet driver, you'll haul largely no-touch freight to many of the same locations in the central part of the country. You will get home weekly -...

12h ago

Go to Apply

Regional Truck Driver

Roehl Transport • Elgin, IL • 12h ago

Trucking & Construction

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.