Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Federal Credit Union. The role is responsible for leading the strategic direction, development, and performance of the Credit Union's cards and payment solutions. This role is essential to ensuring payment products - spanning debit and credit cards, overdraft services, rewards programs and digital payment capabilities - remain innovative, competitive, future-focused, and aligned with evolving member needs and organizational growth objectives. The manager will oversee initiatives involving the design and enhancements of payment products and solutions, Visa brand strategy, interchange optimization, and vendor relationships to drive great member experiences and strong financial and growth outcomes.
What you'll do
Develop and lead efforts to execute a comprehensive roadmap for cards and payments products, including enhancements to existing programs and features that support digital adoption, direct deposit and interchange growth initiatives
Track and analyze product performance across key performance indicators such as member adoption, engagement, interchange revenue, and member satisfaction metrics. Recommend and implement improvements based on insights
Collaborate with organizational stakeholders and cross-functional partners to drive awareness and usage of of credit cards, checking accounts, and payment-related services
Evaluate and enhance ancillary services such as rewards programs, overdraft solutions, fraud protection to increase member value and maximize overall experience
Oversee the Credit Union's strategic alignment with Visa brand initiatives, including participation in emerging payments programs and brand opportunities
Support the development and maintenance of product performance and reporting dashboards, scorecards, P&L models to guide data-driven decisions
Conduct ongoing market research and competitive analysis to identify trends, opportunities and risks in the payments space. Lead vendor management efforts for card processing, overdraft solutions, and rewards platforms to ensure vendors meet performance expectations, and compliant and innovative solutions
Work closely with stakeholders, including digital, operations, risk and compliance teams, to evaluate and implement product enhancements, address operational challenges and ensure regulatory adherence as it relates cards and payment services
Prepare and deliver key findings, strategic recommendations, and performance updates to leadership and cross-functional partners
Perform other duties, as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED required
Bachelor's degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Previous successful supervisory or leadership experience
Preferred Qualifications- Education & Prior Job Experience
Bachelor's degree in Business, Finance, Marketing, Analytics, or a related field
Two or more years of experience in product analysis, retail banking, or financial services
Knowledge of credit card and checking account products, card usage, and interchange revenue
Skills, Licenses & Certifications
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of the Credit Union's systems and SQL preferred
Knowledge and experience offering, evaluating and designing financial institution products and services
Experience reviewing and analyzing product and channel delivery is a plus
Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations
Ability to exercise creative problem solving skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all levels of management and staff
Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail
Ability to effectively communicate both verbally and written
Ability to work independently and with minimal supervision
Ability to maintain satisfactory performance and attendance
Ability to pass American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
