CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:
LifeVest (https://lifevest.zoll.com/) , the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (https://cardiacdiagnostics.zoll.com/products/heart-failure-arrhythmia-management-system/) (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx (https://www.zoll.com/products/supersaturated-oxygen-therapy/therox-sso2-system) Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.Job SummaryPrimary facilitator for all TM/ ATM training classes, responsible for creation and implementation of training materials, and interactions with sales, support personnel, marketing and other stakeholders. In addition, will support the overall training needs and initiatives of the Sales Department.Essential Functions
Build and deliver comprehensive training programs via a variety of blended learning processes and training methods
Become the expert and go-to person for all aspects related to CMS products, training topics, sales and sales coaching
Develop appropriate real-world selling conversations for role plays with minimal oversight
Monitor training programs and materials to ensure that they are effective and update as indicated
Update and create new training modules as indicated an as based on ASM and FSM rollouts
Modify and create new training programs and materials as indicated to meet specific training needs
Work with Manager and Director of Sales Training to assess strengths of RMs to lead various aspects of training
Work on special projects to create and disseminate Best Practices as indicated
Collaborate with other departments to develop and implement initiatives,
Collaborate throughout the year on process improvements
Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
Creation and oversight of training materials such as Clinical Trial Summary Booklets, Specialty Physician Backgrounder, etc.
Maintain awareness of opportunities for developing additional training material for marketing initiatives to deliver ongoing training and for follow up
Determines training needs and requirements for an organization or group by meeting with managers, talking with employees, and administering surveys to assess and address learning issues, gaps, or educational needs regarding specific employees or departments
Reviews existing training materials produced by third parties to determine appropriateness and relevance
Skillfully and confidently presents in-person and online training sessions
Schedules training sessions, organizes information technology and other equipment, and manages course enrollment
Manages costs and stays within budget for all programs, productions, and publications in order to report to organization executives regarding a return on investment
Specializes in the training industry and keeps current on the activities and needs of that industry by attending regular meetings, conferences, and seminars
Maintains understanding of new educational and training techniques and methods (adult learning techniques, etc)
Assess trainees talents, performance and productivity and prepare written evaluations with advice for improvement
Research new training materials and supplies that might enhance our training procedures and provide value to our employees
Identify current and future training needs and create curriculum to facilitate that training
Develop an overall or individualized training and development plan
Instructor for corporate training of new TM's/ ATMs and and other employees as indicated.
Design, deliver, coach to, and align training strategies to business opportunities for sales force
Prepare and compile reports and metrics for senior management. Present results as appropriate.
Submit quarterly reports on activities and accomplishments.
Liaison between sales and support personnel, facilitating creation of training documents and implementation of training sessions between departments.
Facilitate creation of educational and sales focused webinars and on-line tutorials
Ability to communicate effectively at all levels within the organization.
Prioritize assignments while working on various projects simultaneously.
Promote TM/ATM best practices
Work with all members of the training team both corporate and field based to align and coordinate training and coaching
Arrange working field visits with TMs h TM's to ensure consistency of and pull through of marketing and sales initiatives, as well as identify gaps
Attend regional meetings as applicable, and contribute to providing structure and consistency to those meetings across the country
Assist with developing and implementing of coaching strategies for Territory Managers
Assess need for additional strategies to facilitate pull through of POA, marketing messaging, sales strategy, and implementation, F/U, and accountability; and develop those strategies
Field work to include field visits as indicated to TMs within their territories to stay in tune with field needs
Stay abreast of field initiatives and current issues in field as they relate to training
Provide field sales coaching as indicated on working visits
Perform other duties as assigned by Management
Must be able to travel 30% of the time.
Required/Preferred Education and Experience
Bachelor's Degree from a four-year university required
At least 2 years in an administrative or project manager role preferred
2 or more years in sales or training required
Experience leading training sessions and speaking in front of large groups of attendees required
Experience coaching/training sales reps required
2 or more years with successful sales history required
Experience in the medical device/pharmaceutical industry strongly preferred.
Knowledge, Skills and Abilities
Successful sales history
Familiarity with principles of adult learning, various sales models (Miller-Heiman, Consultative sales process, etc.)
Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. a plus.
Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
Organized and detail-oriented.
Ability to work in a fast paced, multi-task environment is REQUIRED.
Hands on; good with people; effective working and communication skills.
Ability to travel up to 30%
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
