INFORMATION TECHNOLOGY SPECIALIST (NETWORK)

Strategic Systems Programs Office • Pittsfield, MA • 2d ago

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. You will develop and maintain problem tracking and resolution databases. Installs, configures, troubleshoots, and maintains customer hardware and software. You will provide feedback to leadership and stakeholders through appropriate reports, meetings, briefings, and information papers, both formally and informally. You will keep all parties informed of project status, changes in requirements, changes in resources, and impacts on meeting established project timelines, tasks, milestones, and objectives. You will oversee computer system administration efforts including planning, installation, implementation, configuration, and maintenance of network communications, and operating systems software. You will continually analyze and recommend improvements in hardware or software configuration to enhance user responses, overall system, trouble ticketing, and data integrity. You will plan, install, test, and implement new hardware and software releases. Directs application of software patches and security enhancements. You will ensure information systems reliability and accessibility to prevent and defend against unauthorized access to systems, networks, and data. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or NH-02 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: analyzing and evaluating planning and delivery of customer support services, installation, configuration, troubleshooting, customer assistance, and training services for an activity. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Configuring and optimizing network servers, hubs, routers and switches; Monitoring network capacity and performance; Developing plans and designs for network modifications and enhancements; Reviews proposed applications for compatibility and interoperability. 2. Customer Service - Works with clients and customers. IT-related experience demonstrating this competency include: Coordinates installation, maintenance, troubleshooting, and fine-tuning of the LAN; Analyzes systems malfunctions and implements necessary corrective actions; Installing network software fixes and upgrades. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Liaison with clients on all matters related to network operations and support; Prepare and present reports; Participate in the IT capital planning process. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Analyzing and defining network requirements; Conduct analyses and recommend resolution of complex issues affecting network services; Evaluates the effectiveness of current network systems; Evaluate and recommend adoption of new or enhanced approaches to deliver network services. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. This position is part of the Navy Nuclear Deterrent Mission. This announcement uses the Acquisition Workforce Personnel Demonstration Project (AcqDemo) Business & Technical Management direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

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