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COMBO- FD Agent/Night Audit-$16.50-$19/hr

BBL Hospitality • Lenox, MA • 23h ago

Job Details

Job Location

Element Lenox Berkshires - Lenox, MA

Salary Range

$16.50 - $19.00 Hourly

Job Shift

Any

Job Category

Hospitality - Hotel

Description

We are looking for someone with a flexible schedule as this will be both 3p-11p and/or 11p-7am

We are looking for high energy, guest-focused team members to join us in opening our new hotel--THE ELEMENT LENOX BERKSHIRE!!!!

We offer weekly pay and a great benefit package - see below.

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer:

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportunities

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates

Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to :

Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.

Checks guests out of the hotel; processes customer payments according to established policies and procedures.

Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.

Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Books guest reservations or coordinates with reservation center.

Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.

Issues, controls and releases guest safe-deposit boxes.

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