Working Title: Enterprise Service Desk Infrastructure Analyst (Night Shift)
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services
Job ID : 87004
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 06/25/2025
Closing Date : 07/01/2025
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Enterprise Service Desk / Infrastructure
Work Shift/Work Hours : Night Shift; 10:30 p.m. - 7:00 a.m.
Days of Work : Tuesday - Saturday
Travel Required : No
Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually
Starting Salary up to $39.14/hourly and $81,724/annually with room to grow within the full salary range over time. Current state employees' salaries will be evaluated based on employment contract.
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
This position provides comprehensive technical support to users and customers of MNIT's computerized systems, applications, and communication network. Staff in this position focus on customer support, diagnosis, analysis of technical issues, and work to resolve technical support incidents and requests. This is expected to be done in the most professional, expedient, and skillful manner. This work requires a solid knowledge of IT technical support, ITIL best practices, and a solid technical background. This position will utilize system management tools to ensure uninterrupted service across multiple platforms, mainframe, and other distributed systems. Staff in this position provide immediate response to problems and issues that affect normal system operations for all MNIT provided services. As incidents arise, staff will lead the communication effort, while providing the necessary triage, notification, escalation, and tracking required to monitor the problem to resolution. Staff are expected to and will complete required follow-up for these incidents. This position provides the essential front-line technical support for all MNIT systems and provided services. This position will reside within the MNIT service desk organization.
**This is a night shift position. Hours of work are 10:30 pm - 7:00 am, days of work are Tuesday - Saturday.
This position requires an employee to be onsite at the MNIT Stassen Bldg., 600 N. Robert St. Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
Telework (https://mn.gov/mmb-stat/policies/1422-telework-2025.pdf) for Minnesota IT Services is available on a limited basis.
Candidates residing within 50 miles of the work address listed above are eligible for telework.
Candidates residing 50 miles or more in Minnesota from the work address listed above may be eligible to telework more than 50%. Finalist requires an additional review prior to telework approval.
Candidates residing 50 miles or more from the work address in a state bordering Minnesota (Iowa, North Dakota, South Dakota, or Wisconsin) are not eligible to be hired, unless planning to relocate within 50 miles of the work location in Minnesota or more than 50 miles in Minnesota.
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of two (2) years of experience as an IT Service Desk, Help Desk or technical support analyst that includes active technical and operational knowledge of network or telecommunications technologies.
Experience must include:
Experience in network infrastructure and network hardware: LAN, WAN, WLAN, Voice/VoIP, Firewalls, routers, switches, and other system hardware.
Technical and/or operational experience in LAN/WAN, Voice/VoIP, hardware and software.
Experience in troubleshooting network devices.
Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
Customer service skills that include active listening, empathy, and problem-solving.
A bachelor's degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate's degree substitutes for one (1) year.
Preferred Qualifications
Two (2) + years of experience supporting WAN technologies, routing protocols such as BGP, OSPF and Server Support.
Experience with Installation, maintenance, diagnosis and operation of WAN technologies.
Relevant experience and knowledge with a production environment consisting of Windows Server, Window Cloud and VMwaresystems.
Knowledge of IT Infrastructure Monitoring.
Experience with tools such as Secure Shell (SSH) SolarWinds, Dynatrace, xMatters, and SiteScan.
Experience within the last three (3) years as NOC support, IT Service Desk, Help Desk or technical support analyst.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
CJIS Background Check
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
