Leader of the property's sales department and responsible to drive all top line revenues in assigned hotel with leadership, revenue management, marketing and sales acumen.
Excited about your workday? Miss your colleagues after a long weekend? Thrive on positive energy and the thrill of the hunt?
Join us at Choice Managed Hotel Division, where we blend hard work, challenging goals, and celebrations of success with weekly belly laughs.
Our team is unique, diverse, and supportive. We value what makes you, YOU. No carbon cutouts here-just genuine talent coming together to create something beautiful.
Ready to be part of something special? Apply today!
Benefits When You Make It Your Choice :
Employee discounts on thousands of hotels
Paid Sick Time (MN Earned Sick and Safe Time)
Day 1:
Paid Vacation and Sick Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays
Employee Assistance Program
1st of the month following 30 days of service:
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
Salary Range: $61,900 - $80,000 annual
This position will also be eligible for our Quarterly Bonus Program, offering the opportunity to earn performance-based bonuses throughout the year.
Key Responsibilities
Serves as authority on sales processes, contracts, sales platforms and liaison for hotel's collaboration
Collaborates with all departments in deploying "Everybody Sells" strategies and deployment
Participates in the development of the hotel's business strategies
Participates in the development and implementation of sales strategies that support achievement of the hotel's goals:
Develops and implements strategies for achieving individual sales goals
Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Delivers and sells hotel's features and benefits to meet clients' needs
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ability to pivot in both markets and team role pending changing economic and team dynamics
Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
Ensure all materials used are in accordance with brand standards
Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners
Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA's overall mission, vision values and strategies
Develops, implements and leads strategies for achieving sales goals aligned with hotel's goals
Communicates and reinforces the vision for customer service to all hotel managers, supervisors and employees
Continually improve hotel sales and adheres to Radisson brand standards
Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Manages Sales Coordinator and their job duties, delegation, training where applicable
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (70%):
Sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests while also delegating appropriate tasks and responsibilities to direct reports to generate greatest efficiencies.
Responsibility #2 (20%):
Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
Responsibility #3 (10%):
Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.
Requirements/Skills
High school diploma required, bachelor's degree preferred
Minimum five years sales management experience within hotel industry
Minimum two years at an upscale brand in past five years in sales management
A prospecting mindset is required
General knowledge of contract laws
Experience managing owner relationships
Experience managing a team
Able to resolve conflicts; guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to interpret and implement strategies based on reviews of STR, TravelClick/Kalibri Labs, GDS audits, Online Booking tools
Expert computer skills including Microsoft Office suite, Delphi and/or Opera, including Catering and Convention Services deliverables
Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
Experience in Minneapolis downtown market is preferred
Ability to travel
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug- free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
