Rooms LID (Leader in Development) - Center of Excellence

Omni Hotels • Frisco, TX • 3h ago

Location

The new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.

Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Job Description

The role of the Front Office LID is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

To be thoroughly acquainted with all check-in policies and procedures.

To be experienced with various guest scenarios.

To be familiar with all technical equipment related to the Front Desk.

To be familiar with all hotel facilities and offerings.

To understand the influence and importance of all departments on the Front Desk.

Responsible for the training of new associates.

Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

Understand and be able to perform rooms control duties.

Broad knowledge of Epitome, Synergy and Vingcard systems.

Familiar with all reservation special packages.

Understand all radio codes and emergency procedures.

Qualifications

Attain a high propensity for customer service.

Previous cash handling experience.

Ability to stand for prolonged periods of time.

May require working overnight shift.

Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Job LocationsUS-TX-Frisco

Posted Date6 hours ago(6/24/2025 12:47 PM)

Requisition ID 2025-124507

of Openings 1

Category (Portal Searching) Rooms Operations

Similar Jobs

Manager, Customer Service I

Chewy • Richardson, TX • 2h ago

Management & Administrative

Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader, responsible for building...

2h ago

Go to Apply

Marketing Manager - On-Site

Eurofins • Plano, TX • 2h ago

Management & Administrative

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sus...

2h ago

Go to Apply

Marketing Portfolio Retention Coordinator

Carrington • Plano, TX • 2h ago

Sales & Marketing

Come join our amazing team and work from home! The Marketing Portfolio Retention Coordinator supports and manages portfolio retention strategies to retain existing clients and drive revenue. Keeps management informed of...

2h ago

Go to Apply

Data Engineering Director

Republic Finance, LLC • Plano, TX • 2h ago

IT & Engineering

Overview & Responsibilities In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States! We specialize in providing flexible lending solutions...

2h ago

CARMAX • McKinney, TX • 3h ago

Management & Administrative

6094 - McKinney - 1441 N Central Expy, McKinney, Texas, 75070 CarMax, the way your career should be! Driven by the desire to provide an iconic customer experience At CarMax, we ensure customers can buy the vehicles they...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.