Volkswagen Automotive Parts Counterperson

Hendrick Automotive Company • Concord, NC • 4d ago

Hendrick Volkswagen of Concord

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Summary: As a Parts Counterperson, you will be responsible for providing customers with the BEST possible advice on car parts and accessories by using your knowledge of auto parts and how they work together to solve maintenance problems. This is a Full Time position at Hendrick Volkswagen in Concord, NC - just minutes from Charlotte Motor Speedway!

Pay Range:

Up to $55,000 per year and above (salary + bonus/commissions based on performance).

Benefits:

Rewarding performance based pay plans

The Best Dealership Facilities in the Area

401(k) with Company Match

Employee Discounts

Internal Career Paths

Paid Medical - NO COST Employee Healthcare and Prescription Plan

Generous paid time off/vacation and sick days

Basic Life Insurance

NO COST Employee Assistance Program

Paid Factory Training

Comprehensive employee recognition/rewards programs

Successful Team approach with Doing Business the Right Way Focus

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Assists customers in selecting and purchasing parts.

Places special orders for parts.

Reads appropriate manuals to ascertain @type and specification of part.

Provides pricing and product information to customers.

Dispenses parts to the service department and body shop.

Orders out-of-stock parts requested by customers.

Assists in taking inventory.

Meets departmental production and profitability goals.

Maintains CSI at or above dealership standards.

Answers telephone promptly and consistent with dealership guidelines.

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Perform opening and closing procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Qualifications:

Valid Driver's License.

2 years of direct customer service experience (automotive or similar fast-paced environment).

Able to work Full Time, 5-days per week, business hours Monday - Saturday.

Prior Experience using customer databases, researching and advising customers in selecting products such as automotive parts, addressing any delays, concerns and inquiries.

Able to answer calls, greet customers, establish rapport, collaborate with technicians and mechanics to dispense parts and answer questions about product features, pricing, and availability.

Able to monitor parts stock levels, order out-of-stock auto parts, take inventory, and maintain accurate records to meet departmental production and profitability goals.

Able to communicate effectively with customers and company personnel.

Able to follow Safeguards rules and regulations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Warehouse Order Selector

Sysco • Concord, NC • 2d ago

Manufacturing & Warehouse

IMMEDIATELY HIRING Warehouse Order Selectors up to $84,000/year Hiring immediately Earn up to $84,000 per year including base, overtime, and incentives Industry-leading total rewards package On-the-job training with care...

2d ago

Go to Apply

Warehouse Associate

SRS Distribution Inc. • Midland, NC • 3w ago

Manufacturing & Warehouse

Our Warehouse Associates are an important part to distributing our products. We are seeking a warehouse person to work in a safe environment with positive people. The Warehouse person will properly and safely stock our r...

3w ago

Go to Apply

Warehouse Associate

SRS Distribution Inc. • Midland, NC • 3w ago

Manufacturing & Warehouse

3w ago

Go to Apply

Senior Data Scientist- Motorsports

General Motors • Concord, NC • 14h ago

IT & Engineering

Job Description Workplace Classification: Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to their primary work location (Concord, NC; Austin, TX; or Roswell, GA) th...

14h ago

Go to Apply

Operations Manager I

ARAMARK • Concord, NC • 22h ago

Management & Administrative

Job Description The Operations Manager I will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also ha...

22h ago

Go to Apply

Power Delivery Engineer

ElectriCities of North Carolina • Huntersville, NC • 23h ago

Retail & Hospitality

Overview The Operations Division supports the operations of the Power Agencies, North Carolina Municipal Power Agency No. 1 (NCMPA1) and North Carolina Eastern Municipal Power Agency (NCEMPA). The Division is responsible...

23h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Kannapolis, NC • 1d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

1d ago

Go to Apply

Warehouse Technician

Lilly • Concord, NC • 2d ago

IT & Engineering

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin...

2d ago

Go to Apply

CDL Truck Driver

Roehl Transport • Concord, NC • 2d ago

Trucking & Construction

Dedicated Northeast Kraft Fleet Truck Driving Job! Join this fleet and you'll haul van loads for an established customer, Kraft, that's been with Roehl for a long time, and we're expanding our services. You'll get home w...

2d ago

Go to Apply

CDL A Local Delivery Truck Driver

Sysco • Concord, NC • 2d ago

Trucking & Construction

Job Summary: Sysco has immediate job openings for dependable local CDL A Delivery Truck Driver to safely and efficiently operate a tractor-trailer and manually unload/deliver various products (meats, produce, frozen food...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.