Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our UX Designer in the Revenue Management Domain. The team supports applications used by our business partners to onboard new hotels, maintain hotel data, and set up and distribute rate plans and rates for our hotel rooms. As a key member of our Revenue Management team, you will be a valued resource to assist in modernizing legacy systems, delivering software projects and enhancements, and participating in resiliency efforts to keep our portfolio of applications secure, stable, and highly available.
Are you analytical and proficient in UX design? We invite you to apply for our UX Designer role today and #MakeItYourChoice.
Your Responsibilities
Create simple sketches and paper proto@types to illustrate your ideas.
Create low-fidelity wireframes.
Design detailed comps based on the Choice Amenity design system.
Annotate and translate key functionality to project teams and development.
As needed, provide consultancy-level advice and design thinking to stakeholders on user experience, usability, visual design, research, and information architecture.
Identify additional opportunities to improve the usability and flow of ChoiceHotels.com and mobile apps.
Monitor the success of your work through our A/B testing and analytics.
Continue to iterate on your hypothesis as needed to set a new baseline for our guests.
Partner with analytics to capture, synthesize, and leverage insights from customer insights tools.
Interpret guest data and feedback to help shape your hypothesis.
Leverage target audience insights to help further shape your vision.
Craft user journeys to help shape the flow and proper pathing of your experience.
Assist with discovery sessions, working directly with our research team and Choice guests.
Your Experience, Skills & Competencies
Education, Experience, Knowledge
An understanding and demonstration of user-centered design principles and methodologies.
Someone who enjoys solving problems from minor to complex.
1-3 years of Web or UX Design experience working on responsive/adaptive websites. Marketing and e-commerce work is a plus.
Knowledge and skill in Figma, Sketch, or similar.
Comfortable providing and receiving objective feedback, and eager to solve problems collaboratively.
Ability to manage multiple projects, prioritize tasks, and raise questions when ambiguity arises.
Someone who is comfortable working directly with developers and engineers.
Ability to work both independently and collaboratively.
Skills
Skilled in Interaction and user experience design as demonstrated by work products.
Ability to create proto@types.
Excellent verbal, written, and listening communication skills.
Strong attention to detail and ability to accept and implement feedback.
Abilities
Ability to quickly understand Choice's target audience's needs and other motivating factors and translate them into concepts for compelling interactions and experiences.
Ability to establish credibility and work collaboratively with developers, interdepartmental teams, vendors, and designers through execution.
Ability to design and iterate on deliverables with set timelines and sometimes multiple projects with differing timelines simultaneously.
Ability to work both independently and collaboratively.
Ability to thrive in the big picture and fine-detail worlds and adapt to and facilitate change.
Ability to think innovatively and anticipate guest needs based on a changing consumer landscape.
Ability to be a passionate user advocate and evangelize UCD within your project and client.
Ability to uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
Your Team
This individual contributor role will report to the Senior Manager, Software Engineering, Revenue Management Domain. You will have five peer teammates and collaborate with cross-functional departments regularly.
Your Work Location
As our UX Designer, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. Choice opened this newly constructed world-class technology center in October 2021.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
About Choice Hotels Financial Performance
Please click here (https://investor.choicehotels.com/overview/default.aspx) to review the highlights of our latest financial results.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
