Additional Information
Job Number 25101894
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? N
Position Type Management
This is a temporary position.
The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of AX + BP. The position is primarily responsible for supporting transformation initiatives engaging the BTO's support. The BTO has been established to enable and accelerate transformation through unique approaches to strategic planning, program management, change management, associate experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will support the central orchestration and guidance on how business process design is approached and executed within transformation efforts to drive consistency, integration and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines.
Responsibilities include providing expertise, central orchestration, and frameworks for business process work across the organization.
EXPERTISE : For the enterprise, the Business Process team shares industry best practices, their deep understanding of business process methodologies, the latest tools and methods, and perspectives on how to leverage the business process mindset for meaningful growth and improvement. The team manages process transformation projects and stewards the enterprise business process hierarchy. The BP team coaches process owners and process modelers to build enterprise business process proficiency, and ensures quality and consistency across modeling efforts.
ORCHESTRATION : The Business Process team orchestrates end-to-end business process analysis, design, and continuous improvements that cross discipline / functional boundaries. The team leads expansive process discovery and design workshops to break down silos and drive an enterprise mindset. A deep focus on the associate experience drives global process design and sustainable process routines.
FRAMEWORKS : The Business Process team partners with disciplines to document current and future business processes, define where and how those processes fit into the enterprise business process hierarchy, uncover and illuminate opportunities for improvement, and create a foundation for innovation. The team ensures these processes and hierarchies align with enterprise governance for standardization and quality commitments.
CANDIDATE PROFILE
Education and Experience
Required
4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline
8+ years of related working experience
Experience in business process design
Experience working with or in a Finance discipline
Preferred
Experience working with business process mapping tools
Consulting experience is desired
Hospitality experience is desired
Preferred Attributes, Skills, and Experience
Leading + Execution : Proven track record of planning and executing strategic projects and initiatives in operations; deep project management skillset
Change +Ambiguity : Able to lead the organization and team in working through unclear situations, challenges, and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.
Problem Solving : Prior consulting experience focused on diagnosis and development of recommendations to solve complex business problems.
Advanced Facilitation Skills: Lead the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results-oriented meetings and workshops.
CORE WORK ACTIVITIES
End-To-End Business Process Design
Lead the development of Marriott's cross-discipline business process architecture
Establish foundational end-to-end business processes focused first on areas most impacted by DTT
Conduct cross-discipline process discovery and design workshops to document current and future state business processes
Process Improvement
Design, develop and maintain business process documentations that will be used as reference for preparing test cases, change management, training, process outlines, flowcharts, and implementation procedures
Conduct internal controls testing and consult with stakeholders, helping them to understand opportunities for improvement
Develop and implement process solutions to improve operational efficiency, quality, and simplification
Managing Projects and Priorities
Functions as a strategic senior technical expert within the department.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Champions leaders' vision for product and service delivery.
Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
Provides direction and assistance to other teams regarding projects.
Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
Thinks creatively and practically to develop, execute and implement new project plans.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of operations.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Demonstrates an understanding of business priorities.
Supports achievement of performance goals, budget goals, team goals, etc.
Additional Responsibilities
Establish and support best practices, methods, processes, tools, and templates for successful execution of transformation efforts
Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
Manage time effectively and conduct activities in an organized manner
Present ideas, expectations, and information in a concise, organized, and audience-focused manner
Perform other reasonable duties as assigned by manager
The pay range for this position is $60.38 to $80.19 per hour.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
