Overdrawn Accounts Specialist

Navy Federal Credit Union • Pensacola, FL • 3w ago

Overview

To collect on specialized collection accounts, such as overdrawn share savings/checking accounts, trust accounts and association accounts. Provide member detailed account information, resolve member account discrepancies and mitigate potential losses to Navy Federal.

Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loan

Collect on Specialized Collection items such as Overdrawn share savings/checking accounts, trust accounts and association accounts

Obtain detailed financial information from overdrawn members and analyze information gathered to determine optimal solutions for resolution of the overdrawn balance

Collect on Overdrawn Accounts in a reduced time frame per NCUA/NFCU policies

Communicate with members and coordinate equitable repayment options and resolution of overdrawn accounts

Document member interaction and plan of action to recover overdrawn balances

Provide counseling to members regarding budgeting and financial planning to mitigate financial hardships

Perform Manager Share Transfers up to authorized limits

Waive fees on accounts up to the authorized limits

Recommend alternative options to resolve overdrawn balances

Recognize potentially fraudulent cases, forward to risk management specialist as appropriate

Stay informed of fraud/scam patterns to mitigate potential losses and protect member accounts

Recognize potential Visa debit card chargeback claims and forward to Risk Management Specialist

Stay informed of Visa Check Card dispute/fraud claim process

Stay informed of checking/savings account fraud claim process

Recognize red flags or suspicious activity on member's accounts; Refer to Risk Management for review

Maintain working knowledge of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines

Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Familiarity with Navy Federal collection systems

Working knowledge of credit and collections related federal and state fair lending/consumer protection laws & regulations

Basic knowledge of estate, association and trust accounts

Advanced knowledge of savings/checking accounts products and services

Advanced knowledge of Optional Overdraft Protection Service (OOPS)

Working knowledge of bankruptcy, settlements, default reporting, loss mitigation and charge off

Basic word processing and spreadsheet software skills

Effective organizational, planning and time management skills

Effective skill exercising initiative and using good judgement to make sound decisions

Effective verbal and written communication skills

Advanced negotiation skills

Hours: Monday - Friday, 10:30AM - 7:00PM

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Best Companies for Latinos to Work for 2024

Computerworld® Best Places to Work in IT

Forbes® 2024 America's Best Large Employers

Forbes® 2024 America's Best Employers for New Grads

Forbes® 2024 America's Best Employers for Tech Workers

Fortune Best Workplaces for Millennials 2024

Fortune Best Workplaces for Women 2024

Fortune 100 Best Companies to Work For® 2024

Military Times 2024 Best for Vets Employers

Newsweek Most Loved Workplaces

2024 PEOPLE® Companies That Care

Ripplematch Recruiting Choice Award

Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 25639

Similar Jobs

Overdrawn Account Specialist

TEKsystems • Pensacola, FL • 4h ago

TEKsystems is currently searching for career-driven candidates interested in a Overdrawn Accounts Specialist opportunity with a Fortune 100 Financial Institution in the Pensacola, FL area! Basic Purpose: To collect on sp...

4h ago

Go to Apply

Physical Therapist - Acute Care

Ascension Health • Pensacola, FL • 13h ago

Hospital & Medical

Details Department: Physical Therapy - Acute Care Schedule: PRN Hospital: Ascension Sacred Heart Hospital - Pensacola Location: Pensacola, Florida Benefits Paid time off (PTO) Various health insurance options & welln...

13h ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Gulf Breeze, FL • 19h ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

19h ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Lillian, AL • 20h ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

20h ago

Go to Apply

AR Charge Off Specialist (Collections Call Center)

TEKsystems • Pensacola, FL • 21h ago

Finance & Accounting

TEKsystems is currently searching for qualified candidates to fill openings for an Accounts Receivable Charge Off Specialist to start on August 18th. This is a HYBRID position and requires all candidates to be local the...

21h ago

Go to Apply

Manufacturing Quality Technician I

PDS Defense • Gulf Breeze, FL • 1d ago

IT & Engineering

Light Industrial/Manufacturing Manufacturing Quality Technician I Gulf Breeze, FL Posted: 7/14/2025 Job Description Job ID#: 212136 Job Category: Light Industrial/Manufacturing Position Type: Associate - W2 Shift: 1 PDS...

1d ago

Go to Apply

Manufacturing Quality Technician I

Belcan • Gulf Breeze, FL • 1d ago

IT & Engineering

Manufacturing Quality Technician I Job Number: 358637 Category: Engineering Technician Description: Job Title: Manufacturing Quality Technician Location: Gulf Breeze, FL Zip Code: 32563 Pay Rate: $16.66/hr. Start Date: R...

1d ago

Go to Apply

Certified Nursing Assistant

PruittHealth • Pensacola, FL • 1d ago

Hospital & Medical

CERTIFIED NURSE ASSISTANT 7A-7P Full Time! Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to the health and safety...

1d ago

Go to Apply

Licensed Practical Nurse

PruittHealth • Pensacola, FL • 1d ago

Hospital & Medical

LICENSED PRACTICAL NURSE 7P-7A Full time Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to the health and safety o...

1d ago

Go to Apply

Certified Nursing Assistant

PruittHealth • Pensacola, FL • 1d ago

Hospital & Medical

CERTIFIED NURSE ASSISTANT 7P-7A- Part time! Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to the health and safet...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.