AR Charge Off Specialist (Collections Call Center)

TEKsystems • Pensacola, FL • 17h ago

TEKsystems is currently searching for qualified candidates to fill openings for an Accounts Receivable Charge Off Specialist to start on August 18th.

This is a HYBRID position and requires all candidates to be local the Pensacola, FL area.

Job: Description:

To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations

Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)

Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement

Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment

Negotiate repayment with appropriate parties

Correspond with debtors, joint owners, via letters and telephone

Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.

Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union

Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts

Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)

Maintain a chronological record of information developed and action taken on the recovery system

Review payments posted to the account to ensure proper posting of payment from the debtors

Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)

Skills & Qualifications:

2-3+ years of recent call center c ustomer service OR call center collections experience REQUIRED

Current or prior banking knowledge/experience

Ability to handle back to back calls; 65-75 calls per day

Proficient in Microsoft Excel

Proficient in data entry/typing wpm

Ability to communicate effectively and clearly (both written and verbal)

Ability to work efficiently in a high call volume/fast paced environment

Ability to remain calm in stressful situations while providing exceptional customer service

Pay Rate: $19.00/hour

Hours: Monday-Friday, MUST be able to work hours between 7:00am-5:30pm CST

Training Schedule: ONSITE Monday-Friday, 7:00am-3:30pm CST for the first 3 weeks (ONSITE)

Time Off Policy: NO TIME OFF FOR THE FIRST MONTH

If you meet the following qualifications and are interested, please apply with an updated resume!

eastpriority25

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Jul 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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