Robinson Fresh is seeking a Key Account Manager (KAM) to lead a high-growth, strategically complex supply chain partnership with a large national retail customer. This role is ideal for someone who excels at navigating intricate supply chain ecosystems and is energized by the challenge of aligning multiple stakeholders around a shared vision. You will play a critical role in driving strategic conversations, and collaborating across teams to deliver innovative, end-to-end solutions.
As the primary point of contact, you'll be responsible for deepening relationships, identifying growth opportunities, and aligning CHR's broad capabilities to meet evolving needs. This is a unique opportunity to blend logistics, product, and strategic services into a single, high-impact customer experience-perfect for a confident, visionary leader ready to make a lasting impact.
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Develop and execute account strategies that expand market share, identify new opportunities, and align CHR's solutions with customer goals.
Cultivate strong, credible relationships across customer functions, acting as a trusted advisor and advocate for their evolving supply chain needs.
Conduct regular business reviews using internal data and market intelligence to uncover trends, present insights, and recommend strategic solutions.
Partner with internal teams-including operations, supply, and leadership-to ensure alignment, resource prioritization, and seamless execution.
Own the customer pricing strategy, RFPs, and proposal development, leveraging internal tools and SMEs to deliver competitive, value-driven solutions.
Identify and implement process improvements that enhance service delivery, reduce costs, and drive long-term customer success.
Confidently manage conflict and lead strategic discussions with customer stakeholders, using tact, data, and diplomacy.
Represent CHR's digital capabilities by applying technology and analytics to improve customer outcomes and supply chain performance.
Monitor account performance, financials, and AR processes to ensure profitability and compliance with agreed terms.
Serve as the primary point of accountability for customer satisfaction, ensuring consistent communication, execution, and delivery of KPIs.
Uses Robinson Fresh tools to interpret internal/external data and market intelligence (indexes, research, etc.) along with customer information (articles, press, etc.) to provide customers with business insights, improve customer outcomes and grow the business
For program business on our products, uses the Robinson Fresh tools to deliver pricing, promotion, merchandising and assortment opportunities to grow their business and drive more volume opportunities for Robinson Fresh
Prioritizes spending time in customer's locations (online and in physical location) and their competitions locations
Conducts pre-season, mid-season and post season business reviews with customers. Communicates performance regularly and actively asks for more share of wallet
Item Level PO Management:
Manage and execute item and pricing strategy via pricing cards
Manage distributor network to ensure compliance to customer's pricing and item strategy
Manage supply chain structure by evaluating store allocations to distributors to maximize supply chain efficiency and reduce costs
Work with customer to suggest items that can drive customer's KIA
Required Qualifications:
High School diploma or GED
Minimum 4 years of experience in sales and/or account management
Ability to travel up to 25% (domestically and internationally)
Preferred Qualifications:
Supply chain knowledge
Bachelor's degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$83,800.00 - $130,500.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
