Customer Accounts Manager

Aaron's Inc • Tyler, TX • 1w ago

The hourly range for this position is $13.50 to $14.25. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Similar Jobs

Auto Care Center Service Writer

Walmart • Lindale, TX • 1w ago

Management & Administrative

Hourly Wage: $14.5 - $27.5 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addi...

1w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Tyler, TX • 2w ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

2w ago

Go to Apply

Sales Territory Manager

AAA Cooper Transportation • Tyler, TX • 2w ago

Management & Administrative

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly op...

2w ago

Go to Apply

Accountant

Twelfth Court of Appeals • Tyler, TX • 1d ago

Finance & Accounting

Performs a variety of moderately complex to advanced accounting work. Work involves the preparation of financial statements, records and reports; recording and reporting of financial transactions; maintains and reconcile...

1d ago

Go to Apply

K365 District Sign Technician I or II - Tyler Maintenance

TEXAS DEPARTMENT OF TRANSPORTATION • Tyler, TX • 1d ago

Retail & Hospitality

District Sign Technician I: Performs entry-level transportation-related work installing, repairing, and maintaining traffic signs, mailboxes, and delineators in a district. Work includes maintaining inventory and records...

1d ago

Go to Apply

Part Time Sales - Entry Level Position

AutoZone, Inc. • Bullard, TX • 2d ago

Sales & Marketing

Join AutoZone's Rising Star program, designed to welcome new talent into our organization. This entry-level position is ideal for candidates seeking their first job. We offer a supportive work environment where you can d...

2d ago

Go to Apply

Route Sales Driver

ARAMARK • Tyler, TX • 6d ago

Sales & Marketing

Job Description Pursue a career in the driver?s seat! At Aramark, you can steer your career in the right direction and find limitless opportunities to achieve great things on your way there. We?re looking for a Route Sal...

6d ago

Go to Apply

Assistant Professor in Finance

THE UNIVERSITY OF TEXAS AT TYLER • Tyler, TX • 1w ago

Finance & Accounting

Responsible for teaching undergraduate and graduate students in the Business School. Teach nine (9) credit hours per semester, including face-to-face and/or online delivery. Hold regular office hours and advise students....

1w ago

Go to Apply

Restaurant Crew

7-Eleven • Tyler, TX • 1w ago

Retail & Hospitality

Restaurant Crew Apply Now ( https://olivia.paradox.ai/co/7Eleven60/Job?job\id=PAF-7E-4CCD1B38-DB84-4459-896B-133C138B8F84\1749\1735340654\0 ) Save Job Job ID ERC41850 Store-ID 41850 Address 1001 W GRANDE BLVD, TYLER, Tex...

1w ago

Go to Apply

Specialist, Appeals & Grievances

Molina Healthcare • Tyler, TX • 1w ago

JOB DESCRIPTION Candidates must reside in Harris County or Jefferson County.* Job Summary** Responsible for reviewing and resolving member and provider complaints and communicating resolution to members and provider (or...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.