Employment Type:
Full time
Shift:
Day Shift
Description:
As a senior-level administrative assistant, oversees or provides comprehensive administrative support to regional executives. Independently composes and prepares non-routine correspondence and schedules/coordinates complex meetings. Gathers and analyzes data to develop non-routine reports and develops preliminary budget recommendations, projections, and forecasts. Anticipates departments and managements' needs and takes initiative to develop action plans to meet those needs. Acts independently when dealing with patients or outside customers on sensitive matters, determines the true nature of problems and/or concerns, and recommends course of action to resolve. May be responsible to train; provide direction or delegate tasks to less senior assistants.
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
Associates degree or equivalent, minimum of 7 years of administrative support experience. Must have additional formal clerical and PC training.
Comprehensive and detailed knowledge of departmental and Hospital policies/procedures; basic knowledge of the specialized field in order to complete task/projects, approve transactions (e.g. forms processing, payroll or purchasing), or resolve non-routine administrative problems. Advise and determine applicable policy, procedures and requirements (e.g., recommend procedures to improve efficiency of forms processing).
Mastered proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.). Proficiency using databases and graphics software.
Excellent organizational and time management skills.
Ability to see "the big picture" in order to be a primary resource to others and for department.
Strong attention to detail. In-depth knowledge of medical terminology for transcription.
Excellent communication and interpersonal skills to effectively communicate with a wide range of staff, physicians, medical professionals, patients, visitors and other Hospital personnel, in order to relay and obtain information. Considerable tact and discretion for dealing with sensitive and confidential information, and for daily interactions with high level contacts inside and outside the organization.
Strong analytical skills to compile, research, and analyze data from multiple sources, and prepare statistics to develop recommendations and reports.
ESSENTIAL FUNCTIONS:
Independently prepares non-routine correspondence, documents and reports, usually from rough draft, machine dictation or shorthand. Develops a variety of forms, tables, charts, presentation materials, manuscripts, contracts, and records that are often complex. Proofs and edits final materials for accuracy, consistency and clarity, and may submit for approval. Handles/processes information of a confidential or highly sensitive nature on a daily basis.
As gate keeper to the regional executive, listens to variety of issues from employee complaints, physician complaints, patient & family concerns, to donor calls. Using discretion and diplomacy makes a determination if regional executive should be interrupted for immediate concern. This includes screening phone calls & checking voice mail/email messages throughout the day and prioritizing the handling of issues as they arise.
Makes all travel arrangements necessary for off-site meetings/trips including but not limited to scheduling flight and hotel arrangements, completing seminar/meeting registration paperwork.
Assignments are broad in nature and usually require originality and ingenuity; as well as the regular use of judgment and discretion to solve complex problems where the answer is not apparent. Ability to select the best solution from several "right" answers require comprehensive and detailed knowledge of applicable departmental and System policies/procedures and basic knowledge of specialized field. Performs a wide variety of administrative duties with high volume and complexity.
Develops filing systems, internal mailing processes and procedures. Accountable for sensitive and confidential data, including personnel, payroll, attendance, billing, work, and purchase orders. Manages incoming and outgoing mail, correspondence, reports, and memoranda.
Prepares non-routine responses to incoming correspondence, researches and distributes materials to managers or others, including necessary background information. Independently handles many department inquiries, referring requests to others and acts as a "gatekeeper" for his/her manager(s).
Researches, compiles and analyzes data from multiple sources for reporting. Prepares reports and statistics to develop recommendations based on subject matter knowledge. Operate/manage databases and software to maximize capacity, responsible for data integrity used for quality assurance, statistical reporting and/or other purposes.
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
Maintains the confidentiality of information acquired pertaining to patient, physicians, associates, and visitors to Trinity Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Behaves in accordance with the Mission, Vision and Values of Trinity Health.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
