Account Supervisor

Publicis Groupe • El Segundo, CA • 4d ago

Company description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

We're looking for a strategic and passionate Account Supervisor to lead organic social efforts. This role is critical in guiding the day-to-day client relationship, driving content excellence, and ensuring seamless coordination across teams to deliver bold, data-driven social strategies and content.

Responsibilities

Client Partnership & Strategy

Serve as a primary point of contact for the client's organic social initiatives

Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics under account leadership

Review all deliverables for brand & strategic alignment, through all rounds of client feedback

Translate brand goals and business objectives, alongside strategy team,into smart campaign specific strategies

Collaborate with the Strategy, Creative, and Deliveryteams to ensure cohesive, audience-first campaigns

Proactively identify opportunities for growth, innovation, and improvement across social touchpoints

Responsible for preparing and responding to day-to-day client communication/responses on behalf of internal team

Manage smaller day to day client escalations. Ensures exceptional delivery of tactics to form/reinforce client rapport (e.g. partner with Delivery, team follow through, reports, meetings, timelines)

Project & Team Oversight

Manage all social workstreams with clarity, efficiency, and accountability

Oversee timelines, approvals, and deliverables across campaigns and evergreen content

Mentor junior account team members, promoting growth and team excellence

Serve as the connective tissue across strategy, creative, production, andanalytics

Collaboration & Integration

Foster strong relationships with internal and external partners, including creative, production and global teams

Help guide social activations that integrate with broader brand campaigns and product launches

Qualifications

4-6 years of account management experience in an agency setting (Social experience a plus)

Exceptional client service skills with a calm, solutions-oriented mindset

Adept at juggling multiple complex projects with meticulous attention to detail

Confident communicator who can lead presentations and cross-functional meetings

Team player with a collaborative spirit and entrepreneurial energy

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $73,910 - $111,320. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/30/2025.

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