Medical Representative in Nghe An

Boehringer Ingelheim • United States, United States • 1w ago

The Position

Medical Representative

Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs

Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed

Duties & Responsibilities

Promotion Achievement in the assigned territory:

Territory promotion accountability

Ensure formulary listing and availability of Boehringer Ingelheim products as required

Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours

Identify opportunities to grow/expand relevant customer universe for BI promoted brands
Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:

Maintain an accurate & complete customer data base in Veeva

Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution

Comprehend, integrate and execute ICPs into MCCPs

Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S

Locally mandated reports are completed accurately, in full and submitted on time
Orchestrate Exceptional Customer Experience:

Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them

Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function

Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms

Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs

Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions
Superior Customer Engagement Capability (Knowledge & Skills):

Effective Knowledge depth to communicate confidently and competently with customers

Effective Customer Engagement Skill proficiency

Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel

Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms

Capable and confident in presenting to Groups of customers, both face to face/screen to screen
Comply with local regulations, industry and the BI Code of Conduct:

Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct

Take prompt and necessary actions on issues of compliance and Pharmacovigilance

Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct
Regular Reporting:

Locally mandated reports are completed accurately, in full and submitted on time

Requirements

Competencies required:

Industry / Product knowledge

Promoting skills applied across a diverse range of channels

Multi-Channel Cycle Planning and Execution

Customer Relationship Management

Self-development / learning

Communication skills

Planning and organizing skills to collaborate with other customer facing personnel

IT literacy

Experience:

At least one year experience in direct promoting in healthcare industry is advantageous.

READY TO CONTACT US?

Please contact our Recruiting Team: phuong.vo@boehringer-ingelheim.com

All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

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