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Customer Service Assistant II

Mouser Electronics Inc. • Mansfield, TX • 11h ago

Location MANSFIELD TEXAS

Hours Needed M-F, 11:00 AM - 8:00 PM

Requisition Number 18446

Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=18446)

Title: Customer Service AssistantLocation: Mansfield, TX

The Customer Service Assistant role is responsible for supporting department objectives by entering and retrieving data through Mouser software systems and supporting customer service initiatives.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Successful completion of CSA Training- Provide the highest level of customer service - Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data - File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as needed- Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements - Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines- Demonstrate effective time management and planning/organizing skills- Work effectively with other members of the team. Maintain a high level of commitment to achieve goals - Promote and maintain high standards of quality and service excellence - Take initiative to expand knowledge for position utilizing all available sources- Provide information regarding availability of in stock and out of stock items and help in order entry work for all regions globally- Accurately process customer transactions such as orders, quotes via email or Mouser web tool- Expand overall Mouser and product knowledge utilizing all available sources- Maintain regular attendance at work- Support local Customer Service teams and provide support for other teams when needed- Other duties as assigned

SKILLS & CERTIFICATIONS

Ability and desire to provide excellent customer service- Proficient in using personal computer, data entry terminal and other common office equipment and software- Exhibit the potential and desire to advance to other positions - Exhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution - Ability @type data for long periods of time- Proficient typing, math and writing skills- Skill evaluation: Computer Knowledge 80%, Proof Reading 75%, Customer Service 80%, and Typing 35 WPM- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen- Able and willing to be trained to speak to customers using a telephone headset- Professional verbal and written communication skills in English including in a telephone environment- Self-motivated and results oriented- Able to work independently or as part of a team- Able to work well under pressure of deadlines

CSA II- Provide support for CSA staff / peers on best practices.- Productivity requirement - 8 orders/hour (Order mgt) and 60 orders/hour (Web admin)- PPM score must be below 700 (Order mgt) - CSA II assessment score must be 100% and above- Cross-trained on at least one or more sub functions apart from the primary process- Supports supervisor with updates on work queue status, in regular intervals- Supports new joiners or existing team members to improve their performance

Requirements- Measured success in all CSA I job activities- 2+ years CSA I experience required. For internal candidates, experience can be a combination of internal and external experience.

Equal Opportunity Employer, including disability and veterans.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .

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