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Video Operations Analyst

General Dynamics Information Technology • Washington, DC • 5h ago

Req ID: RQ201213

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Telecommunications

Skills:

Customer-Focused,Microsoft Teams Room,Technical Support,Video Conferencing,Video Operations

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT, we are looking for Video Operations Analyst to join our team to support Federal agency at Washington, D.C.

At GDIT, people are our differentiator. As a Video Teleconferencing Engineer, supporting the Department of Energy, you will be trusted to work on complex projects and be responsible Providing technical, administrative, and operational management of a variety of development efforts and projects ranging from simple to complex.

Job Duties/Requirements

This position is onsite at a Washington, DC location without the flexibility for telework.

Responsible for the configuration, and maintenance of worldwide Voice and Video Conferencing System

Responsible for the installation of operating system and security patches.

Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice and Video Conferencing System.

Provide support for customer scheduled and unplanned outages, regardless of scale and impact.

Serve as the point of escalation support for Tier 1 and Tier 2 technicians across all communication platforms.

Plans and configures systems for user environments.

Supports the acquisition of hardware and software as well as subcontractor services as needed.

Maintains current knowledge of relevant technology.

Participates in special projects as required.

Meet with various customers to determine strategic video and collaboration needs.

Maintain proper documentation of systems configurations, to include drawings and standard operating procedures.

Review reports and logs for problems and identify appropriate solutions to include developing workflow for lower tier support levels.

Provide primary and backup support in maintenance of Video and UC hardware and software.

Demonstrated ability to prepare diagrams and documentation for multiple audiences including federal customer leadership, contractors, and business partners.

Create project plans and presentations for executive level management, and technical working diagrams and checklists for operations staff. Develop technical and non-technical standard operating procedures.

Submit Change Control Proposals (CCP) for the CAB (Change Approval Board).

Develop and update technical documentation (network architecture text and diagrams, security plan controls annex and risk assessment, etc.) in support of certification and accreditation for the network.

Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identify and implement service restoration workarounds, perform root cause analysis, and interface with customers at all levels to report status and lessons learned.

Must have excellent problem-solving.

Must be willing to submit to random drug screening.

The likely salary range for this position is $69,264 - $79,925. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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