Servicing Associate

Fannie Mae • Reston, VA • 7h ago

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.

Job Description

As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.

THE IMPACT YOU WILL MAKE

The Operations Management- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.

You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).

Assist the team with exception requests, including escalation and communication of production incidents.

Perform tasks related to process improvement efforts.

Collaborate with the team on data analysis, forecasting, and managing capacity. Assist with monitoring process performance and risk assessments.

Minimum Required Experiences

Experience reviewing and analyzing mortgage closing documents

Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-production environment

Ability to diagnose and solve problems efficiently and effectively

Work independently and also collaboratively

analyzing data to identify trends or relationships to inform conclusions about the data

Desired Experiences

Skilled in Excel

Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Bachelor degree or equivalent

Target salary range per year: 67,000.00 - 84,000.00 *

Operations - Operations Management - Associate

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .

Requisition compensation:

67000

84000

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

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