Senior Claim Representative I (PST Hours) - 12627_5-4459

AF Group • Chicago, IL • 15h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12790771 This position serves as a technical expert in the claim handler career path. Under limited supervision, handles claims with litigation, complex/catastrophic and/or coverage elements. Handles the most unique cases, where little precedence has been established. May handle the most complex, high touch or labor-intensive customers. Serves as a department leader by developing other employees and may function as acting manager in the absence of department management.

Independently administers complex claims and catastrophic exposures

within authority, including claims from dedicated large accounts.

Establishes timely and appropriate reserves based on claim profile

and anticipated financial exposure.

Represents the Company by working closely with customers, agents and

brokers to resolve the most complex claim issues.

Negotiates settlements with attorneys or injured and exercises

independent judgment to settle cases prior to mediation or litigation.

Manages outside vendors to ensure cost containment efforts.

Establishes and maintains effective working relationships with all

internal and external customers.

Stays abreast of changes in relevant statutes and case law.

Actively participates in agent/client relationship management.

Mentors team members.

May serve as department leader in the absence of management or act

as manager designee.

EDUCATION

Bachelor\'s degree in a related field. Relevant combination of

education and experience may be considered in lieu of degree.

Continuous learning, as defined by the Company\'s learning

philosophy, is required.

Certification or progress toward certification is highly preferred

and encouraged.

EXPERIENCE

Seven years of progressively more responsible experience in a claims

environment that provides the necessary skills, knowledge and abilities. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. A concentration in commercial trucking would be preferred; OR Two years of AF Group Claims Representative III experience that includes independent handling of the most complex claims and/or the most complex, high touch or labor-intensive customers.

QUALIFICATIONS

Ability and proficiency in the use of computers and company standard

software specific to position.

Effective oral and written communication skills.

Effective customer service skills.

Ability to negotiate, build consensus and resolve conflict.

Ability to act as a representative of the Company and establish

effective working relationships.

Ability to manage multiple priorities and meet established

deadlines.

Attention to detail and analytical skills.

Ability to make independent decisions.

Ability to solve highly complex problems.

Ability to train and mentor others.

Ability to lead others.

COMPENSATION

\"Actual compensation decision relies on the consideration of internal equity, candidate\'s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between \$70,400 and \$117,800.\"

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.

LI-CH1

CWU

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