Medical Receptionist

ChenMed • Virginia Beach, VA • 2d ago

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.

Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.

Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.

Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

Clearly communicates information about ChenMed clinical personnel to patients and other individuals.

Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.

Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.

Participates in daily and weekly huddles to provide details on patients.

Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Other responsibilities may include:

Maintains the confidentiality of patients' personal information and medical records.

Reviews patients' personal and appointment information for completeness and accuracy.

Transmits correspondence by mail, email or fax.

Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Exceptional customer service skills and passion for serving others

Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Skilled in operating phones, personal computers, software and other basic IT systems

Ability to communicate with employees, patients and other individuals in a professional and courteous manner

Detail-oriented to ensure accuracy of reports and data

Outstanding verbal and written communication skills

Demonstrated strong listening skills

Positive and professional attitude

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Proficient in Microsoft Office Suite products including Excel, Word and Outlook

Ability and willingness to travel locally and regionally up to 10% of the time

Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or equivalent education required

Graduation from a nationally accredited Medical Assistant program preferred

A minimum of 1 year of work experience in a medical clinic or similar environment required

BLS for Healthcare Providers preferred

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

ChenMed

Go to Apply

Share this job

Similar Jobs

Laundry Specialist - Princess Anne Health and Rehab - EVS

ARAMARK • Virginia Beach, VA • 4d ago

Hospital & Medical

Job Description The Laundry Worker is required to operate laundry equipment related to the finishing of flatwork, and tumble-dried goods. ?The Laundry Worker?cleans and maintains assigned area(s) to meet customer and cli...

4d ago

Go to Apply

Pharmacy Operations Manager

Walgreens • Virginia Beach, VA • 1w ago

Hospital & Medical

Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patie...

1w ago

Go to Apply

Physical Therapist - Pediatrics - $15K Bonus

Select Medical • Virginia Beach, VA • 3w ago

Hospital & Medical

Overview Position: Physical Therapist - Pediatrics Location: Virginia Beach, VA Schedule: Monday-Friday Compensation: Salaried, commensurate with experience Incentives: $15,000 Bonus plus our student loan repayment progr...

3w ago

Go to Apply

Physical Therapist - Outpatient $20K Bonus

Select Medical • Virginia Beach, VA • 3w ago

Hospital & Medical

Overview Position: Physical Therapist - Outpatient Location: Virginia Beach, VA Schedule: Full-time, Monday-Friday Compensation: $80,000 - $95,000/year (pending experience) Incentives: $20,000 bonus and our student loan...

3w ago

Go to Apply

LPN - Urgent Care

Childrens Hospital of The King's Daughters • Virginia Beach, VA • 3w ago

Hospital & Medical

GENERAL SUMMARY The LPN - Urgent Care reports to department leadership and is responsible for providing clinical care and services in close cooperation with and under the clinical guidance/supervision of the practice pro...

3w ago

Go to Apply

Medical Assistant - Lead

Childrens Hospital of The King's Daughters • Virginia Beach, VA • 3w ago

Hospital & Medical

GENERAL SUMMARY The Lead Medical Assistant is a multi-skilled individual that works in a healthcare setting to support the non-clinical and clinical functions of the service area and acts as a resource to Medical Assista...

3w ago

Go to Apply

Operations Manager - Site Assistant (Site Manager 1)

Huntington Ingalls Industries • Virginia Beach, VA • 1d ago

Retail & Hospitality

Requisition Number: 23581 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $73,928.00 - $105,000.00 Security Clearance: Secret Level of Experience: Mid Meet HII's Mission Tech...

1d ago

Go to Apply

RETAIL INVENTORY/SUPPLY CHAIN ANALYST

Navy Exchange Services (NEX) • Virginia Beach, VA • 1d ago

Retail & Hospitality

Title: RETAIL INVENTORY/SUPPLY CHAIN ANALYST Location: United States-Virginia-Virginia Beach Job Number: 250001U2 Job Summary: The Retail Supply Chain Analyst is responsible for assessing the efficiencies of NEXCOMs supp...

1d ago

Go to Apply

Sales Account Manager

Reyes Holdings • Virginia Beach, VA • 1d ago

Management & Administrative

Position will be traveling to customer sites in the Norfolk and Virginia Beach Areas. Position Responsibilities: The Account Manager is responsible for maintaining relationships while increasing business by selling and o...

1d ago

Go to Apply

Manufacturing Engineer

Actalent • Virginia Beach, VA • 1d ago

IT & Engineering

Job Title: Manufacturing Engineer Job Description: Ensures equipment and machines are maintained through hydraulic, pneumatic, and robotic controls. Ensures efficient operation and proper functioning of the manufacturing...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.