Utility Customer Service Representative I

CITY OF COLUMBIA • Columbia, MO • 3d ago

Special Instructions to Applicants:

This position is open until filled, but we prefer to receive applications by

Monday, June 16, 2025.

Job Description

(This job description/posting in no way states or implies that these are the only duties to be performed by the employee occupying this position.)

The purpose of this job is to assist utility customers with billing questions and serve as the first point of contact for those requesting financial assistance.

Essential Functions:

Delivers customer service; responds to and resolves customer inquiries and concerns via phone, email, online apps and in person.

Processes applications; updates parties as appropriate.

Maintains accurate records.

Explains utility services, rates and rules to customers.

Regular attendance is a necessary and essential function.

Performs other duties as assigned.

Education and Experience(

An equivalent combination of education, training and experience will be considered):

Education and Experience

High School diploma or equivalent.

Less than 1 year of experience in customer service, accounting, billing or administrative support.

Licenses or Certifications

None.

Knowledge, Skills and Abilities:

Knowledge of:

General office practices and administrative procedures, records management, and administration techniques and procedures.

Common business software applications such as Microsoft Office and Google Docs.

Skill in:

Applying active listening and asking questions for understanding.

Communicating verbally and in writing to meet the needs of the audience.

Utilizing relevant software to research and access information.

Typing and/or data entry with minimal errors.

Maintaining detailed and accurate records.

Ability to:

Learn and retain city ordinances related service and billing.

Provide high levels of effective customer service.

Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.

Regularly use a computer, software, phone and related office equipment.

Focus on tasks.

Supervision Exercised:

Job has no responsibility for the direction or supervision of others.

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal

E-Verify work authorization program

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