Customer Service Specialist

Philips • Murrysville, PA • 2d ago

As a Customer Service Specialist for Sleep and Respiratory Care (S&RC), you will collaborate with various departments to grow and exceed business goals built on one point of dedicated contact.

Your role:

Respond to a high volume of inbound customer inquiries, complaints and order requests via Esker (order portal) and email/fax correspondence. Monitor Electronic Data Interchange (EDI) workflows for any issues preventing order fulfillment and respond to customer escalations and non-standard requests regarding products and account information.

Provide general inquiry support for order tracking and parts availability. Manage order prioritizations, escalate shipping issues, modify order line blocks based on allocations, balance orders between distribution centers, and manage the global backorder report within SAP.

Proactively identify and address issues with both short-term and long-term solutions and display a commitment to quality by following required procedures while seeking continuous improvement opportunities.

Work with your manager to set personal and professional development goals, and take accountability for your personal development plan to grow within your current role and to prepare for future roles.

You will work 7:00AM-3:00PM or 8:00AM-4:00PM.

You're the right fit if:

You've acquired 2+ years of experience in a Customer Service environment or related experience. This position calls for a team player with the demonstrated ability to work with others as well as work independently with minimal supervision.

Your skills must include fluent and professional written and oral communication. Telephone skills and customer problem resolution experience required. Direct customer service experience within Business-to-Business capacity preferred but not required. Ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired. SAP experience preferred.

You have an Associate's degree in a business discipline or equivalent work experience. Bachelor's degree is preferred.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You're proficient with basic computer skills along with Microsoft Office software programs such as Outlook, Word, and Excel required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $21.81 to $34.90 hourly, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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