Customer Service Representative

Alliant Energy • Mauston, WI • 3d ago

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Residency Requirements:

Not subject to residency requirements.

Job Summary

Responsible for customer contact in the field operations offices. Resolves questions and problems and escalates complex issues for resolution.

What you will do

Acts as the first line of contact for responding to any @type of customer inquiry; answering calls, navigating online account management systems and maintaining and updating customer records. Initiates field activities, schedules work as assigned.

Respond to customer inquiries and complaints related to field activities or construction initiatives. Responsible for having a general understanding of utility field compliance activities and gas and electric service rules.

Provides routine clerical tasks such as typing, filing, opening mail, answering telephone, payroll entry, maintaining and ordering supplies and other clerical duties as assigned.

Performs all work according to established procedures, operating practices and safety rules.

Performs other duties which are similar, related or incidental to this position.

Mentor and/or train less experienced employees as needed.

Education Requirements

High School Diploma Required

Associate Degree Preferred

Required Experience

1 to 2 years technical and/or professional experience in a related customer service capacity

Preferred Experience

High School diploma or GED equivalent

Other Requirements

Must possess a valid driver's license.

Knowledge, Skills, and Abilities

Demonstrated effective interpersonal, verbal and written communication skills.

Demonstrated ability to use Microsoft Office Suite programs and other web-based applications as assigned.

Ability to effectively multitask and prioritize workload demands.

Ability to successfully pass web-based pre-employment screening assessments.

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Pay Range:

$26.59 - $34.39

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

It's not just what we do; it's how we do it.

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com .

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