Infrastructure Engineer III

AF Group • Kalamazoo, MI • 1d ago

The Infrastructure Engineer III role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company's operating environment while maintaining the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems and planning for growth. nnInfrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of PC/server operating systems, networks, and related utilities and hardware. Additionally, this role's responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment. nn n Participate, partner, and collaborate with SME's, database administrators, internal and external vendors to understand their requirements and provide viable solution using industry standards. n Troubleshoot and provide proactive support for production and non-production application servers, ensuring full compliance of the Service Level Agreements (SLA). n Work with little to no supervision, assign work to, mentor and engage work of less senior staff. n Responsible for providing project details, standard operating procedures, setting standards and policies around middleware administration. n Work requires the customary and regular exercise of discretion and independent judgment. n Analyze complex local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges and other devices. n Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like. n Configures systems to user environments. Supports acquisition of hardware and software as well as subcontractor services. n May act as a technical project leader or provide work leadership for lower-level employees. n Participates in and may lead groups/committees related to processes, standards, and best practices. n Investigates and analyzes resource utilization and prepares reports. n Optimizes the network infrastructure to maintain the highest possible level of performance and security. n Plans for the replacement of obsolete resources that make up the enterprise network infrastructure. n Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware. n Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware. n Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment. n Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis. n Build, support and maintain the VDI environment, including standardized templates, application delivery methods, enterprise antivirus, persona management infrastructure, host servers and zero clients. n Conducts appropriate, routine tests to ensure the proper working condition and security of developed and purchased software/hardware. n Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment. n Recommends improvements and changes to methods and procedures. n Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis. n Troubleshoots and resolves complex issues that involve the core operating system or desktop components, performing root cause analysis for service interruption and implementing preventative measures. n Establish

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