Job Description:
Since its founding more than 100 years ago, ITW has become one of the world's leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on developing innovative solutions-most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for our innovative products.
ITW's differentiated business model comprises unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW-and key to our longevity and strong performance.
ITW's products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.
ITW (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. and employs ~44,000 people operating in 51 countries. Our headquarters are in Glenview, IL. include a fitness center at no cost to the employees, a cafe, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are just a block away from the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities.
More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/
The Applications Operations Manager leads the delivery, support, and operational excellence of mission-critical corporate applications, with a focus on legacy on-premise systems supporting enterprise financial operations. This role manages a cross-functional team including .NET application developers, application support professionals, and a database expert. Applying DevOps principles-automation, continuous improvement, and operational discipline-the manager ensures performance, security, scalability, and compliance across all supported applications.
This role serves as the primary escalation point for complex application issues and fosters strong collaboration across Development, QA, Infrastructure, Security, Endpoint, and Service Desk teams. The manager ensures systems are stable, compliant, and production-ready, driving improvements in deployment, monitoring, disaster recovery, and security posture while delivering reliable business services.
Key Responsibilities
Team Leadership & Development Provide daily leadership, coaching, and technical direction. Develop and retain high-performing talent. Manage performance, compensation, and staffing plans aligned with business priorities.
Strategic & Operational Execution Define and communicate a clear team vision aligned with IT and business goals. Oversee the delivery and lifecycle of business-critical applications, ensuring availability, scalability, and audit readiness.
Application Reliability & Compliance Ensure applications meet SLAs for performance, availability, and functionality. Maintain compliance with SOX, NIST, and corporate cybersecurity frameworks, including secure coding practices and Penetration Testing remediation.
Operational Excellence & Process Discipline Monitor and optimize day-to-day application operations, including incident response, service requests, access provisioning, and environment stability. Lead root cause analysis and vendor coordination for critical issues.
Change, Release & Configuration Management Drive structured release management and enforce change control procedures. Ensure production readiness, rollback strategies, and minimal risk during deployments. Promote version control, configuration consistency, and automated deployment practices, even in legacy environments.
Automation & Continuous Improvement Implement scripting and automation to reduce manual effort and improve consistency. Champion DevOps practices and support operational excellence across deployment, monitoring, and recovery processes.
Cross-Functional Collaboration Work closely with Infrastructure and Cybersecurity teams to manage patching, upgrades, and remediation activities. Coordinate with business stakeholders and executive leadership during major incidents and planned releases.
Application Inventory & Governance Maintain accurate inventories of applications and dependencies. Ensure system documentation is current, audit-ready, and supports regulatory and operational needs.
Customer Service & Stakeholder Engagement Serve as escalation point for unresolved issues impacting financial systems. Communicate proactively with stakeholders to ensure transparency and responsiveness.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field preferred ; alternatively.
8+ years of experience in Information Technology , preferably within a manufacturing or industrial setting .
Experience leading IT projects in Agile and/or DevOps environments, including demonstrated success in .NET-based application delivery .
Strong understanding of ITIL practices and compliance frameworks (SOX, HIPAA).
Personal Attributes
Collaborative, adaptable, and results-driven with a continuous improvement mindset.
Excellent interpersonal, verbal, and written communication skills-comfortable working with both technical and non-technical audiences.
Strong organizational and problem-solving abilities; able to manage competing priorities in a dynamic environment.
Customer-centric, detail-oriented, and committed to delivering quality solutions.
Embodies ITW cultural values: 80/20 focus, simplicity, decentralized ownership, and entrepreneurial thinking.
Compensation Information:
The compensation package for the role offers a competitive base salary ranging from $135K - $165K annually. This position is eligible to participate in the annual incentive plan.
ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.
In addition to a competitive salary, ITW employees in the U.S. are eligible for a comprehensive benefits package. This package includes medical, dental, vision, disability and life insurance programs. We also provide a 401k plan with both a company match and additional employer contribution, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Commuter benefits, Adoption Assistance, and Educational Assistance; Parental Leave, vacation, sick time, and 11 Paid Holidays.
