Hotel:
Mesquite Hampton Inn & Suites
1700 Rodeo Drive
Mesquite, TX 75149
Sales Coordinator
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
Career Growth & Learning - 40% of our management hires are internal promotions!
Invest in Your Future - 401(k) plan with company match.
Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
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Starting Pay: $17.15 hr
Primary Purpose:
The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities.
Work Performed:
The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:
In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer's request.
Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.
Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
Participate in Sales Department meetings.
Provide additional administrative assistance as directed.
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum one (1) year of experience in customer service or clerical experience.
Preferred Prior Experience:
Prior hotel sales office experience, particularly working in a fast-paced environment.
Required Education:
High School diploma or equivalent
Preferred Education:
Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Required Technology:
Proficient in Microsoft Office
Preferred Technology
Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.)
Travel:
Less than 5% travel requirement.
Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.
Physical:
Up to 8+ hours sitting at a desk and computer work.
Other:
Excellent written and oral communication skills. Ability to effectively multi-task.
Competencies:
(38) ORGANIZATIONAL AGILITY
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
(15) CUSTOMER FOCUS
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(33) LISTENING
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Service
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Perseverance
We will be better today than we were yesterday.
Inclusion
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Respect
We treat others the way we would like to be treated.
Innovation
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
Teamwork
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
Come grow with us!
