At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
This role is for Amazon Connect Senior Software Engineer within the cloud contact center team. Primarily responsible for architecting, designing and developing of Amazon call flows with integration to Lex, Lambda. Ability to identify, develop reusable modules is the key. Ability to develop Python Lambdas is a must . Should have experience of leading development team. Should have experience of tuning call flows for performance. Minimum of 5 years hands on experience in a Banking industry on Amazon Connect platform is preferred. Ability to work in a fast-paced delivery environment is a key.
This position will be responsible for the analysis, design, testing, development and maintenance of best-in-class. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.
Essential Responsibilities:
Responsible for designing, developing, testing, operating of Amazon call flows with integration to Lex, Lambda.
Identify, develop reusable modules is the key (develop Python Lambda is a must).
Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/@contexts affected when defining technical designs
Performs analysis on failures, propose design changes, and encourage operational improvements
Makes sound design/coding decisions keeping customer experience in the forefront
Takes feedback from code review and apply changes to meet standards
Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
Accountable for ensuring all aspects of product development follow compliance and security best practices
Exhibits relentless focus in software reliability engineering standards embedded into development standards
Embraces emerging technology opportunities and contributes to the best practices in support of the bank's technology transformation
Contributes to a culture of innovation, collaboration and continuous improvement
Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation
Basic Qualifications:
Bachelor's degree, or equivalent work experience
Five to six years of relevant experience
Amazon Connect, Lambda, Python, w/banking experience
Preferred Skills/Experience:
Adept with agile software development lifecycle and DevOps principles
Experience in Banking industry on Amazon Connect platform of tunning call flows for performance.
Complete understanding of a feature, the users impacted, the flows impacted and feature's purpose
Thorough understanding of the team's domain, how work in this domain relates to the team's objectives and deliverables and how it contributes to overall business strategy and how technical strategy maps to this
Basic understanding of adjacent teams' business domains
Ability to collaborate on all aspects of product development
Technically proficient and able to define and fulfill solutions requirements for end user
Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers
Proficient understanding of algorithms, data structures, architectural design patterns and best practices
Effective problem-solving and analytical skills
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 - $154,990.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
