Scheduling Specialist

Community Health Systems • Las Cruces, NM • 1w ago

Job Summary

The Scheduling Specialist will support the Urology Department and will be responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Scheduling surgeries, experience with prior authorizations and excellent patient interaction strongly preferred.

Essential Functions

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.

Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.

Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.

Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.

Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.

Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.

Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.

Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.

Prioritizes work efficiently, including processing STAT order timely.

Notifies ordering offices if unable to contract their patient to schedule procedures.

Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.

Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred

0-2 years of experience in medical scheduling, administrative support, or customer service preferred

0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.

Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.

Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.

High attention to detail and accuracy, particularly in data entry and record-keeping.

Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.

Knowledge of medical terminology is a plus.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

Go to Apply

Administrative Assistant

ManpowerGroup • Las Cruces, NM • 2w ago

Management & Administrative

Our client, a dynamic organization, is seeking an Administrative Assistant to join their team. As an Administrative Assistant, you will be part of a fast-paced environment supporting various functions within the organiza...

2w ago

Go to Apply

Entry Level Security Officer

Securitas Security Services USA, Inc. • Las Cruces, NM • 4w ago

Management & Administrative

Entry Level Security Officer - Full Time Former military / law enforcement encouraged to apply!! Location: Las Cruces, NM Rate: $16.00/HR At Securitas, on-site Security Officers are the foundation of our organization. Ou...

4w ago

Go to Apply

Registered Nurse

Gentiva • Las Cruces, NM • 1d ago

Hospital & Medical

Our Company Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual...

1d ago

Go to Apply

Data Scientist Job Family - Generative AI, Machine Learning, Python, R - Remote

Molina Healthcare • Las Cruces, NM • 2d ago

IT & Engineering

Job Description Job Summary Responsible for overseeing data science projects, managing and mentoring a team, and aligning data initiatives with business goals. Lead the development and implementation of data models, coll...

2d ago

Go to Apply

Part Time Sales - Entry Level Position

AutoZone, Inc. • Las Cruces, NM • 2d ago

Sales & Marketing

Join AutoZone's Rising Star program, designed to welcome new talent into our organization. This entry-level position is ideal for candidates seeking their first job. We offer a supportive work environment where you can d...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.