Sales & Service Manager

Infinite Electronics International, Inc • Lewisville, TX • 1d ago

Position Description:

Lead a team of representatives to achieve and surpass sales targets through order processing, telemarketing, and web-based sales strategies. Must possess confidence, high integrity, and can attract, lead, and drive change in a team of experienced professionals. Must have a solid history of results in driving a successful inside sales team and leading a culture of customer-focused excellence in a technology related field. Electronics distribution and/or direct marketing experience strongly preferred.

General Duties and Responsibilities:

Attract, develop, retain and manage performance of sales and service talent

Set clear expectations, provide required tools and training, deliver feedback and coaching, and drive strong and consistent accountability

Lead, motivate, and develop the team to exceed expectations

Interact on the sales floor daily to provide hands-on 'in-the-moment' coaching, and hold regular coaching conversations with each team member

Develop individuals to support future company growth

Review work of team members to determine areas of improvement and identify new best practices

Act as the Sales & Service Change Champion

Required Knowledge, Skills, and Abilities:

Strong business acumen and demonstrated business judgment

Excellent demonstrated professional communication skills, written and oral, including correct usage of grammar and sentence structure and appropriate professional messaging and tone

Excellent general computer skills, including demonstrated ability with navigating the web, all internal tools, as well as Excel, Word, Outlook

Excellent organization and time management skills

Excellent reporting, documentation, and problem-solving skills required

Excellent communication skills - written, oral, presentation

Must possess a professional demeanor, and exude confidence and a leadership presence

Other duties as assigned

Education and/or Experience:

10+ years (or bachelor's degree plus 5-7 years or equivalent) of Inside Sales/Customer Service Management experience in a technology related B2B business

Sales Management:

Act as focal point for key customer engagements, large quotes, and issue escalations

Drive sales programs, promotions, and team participation

Ensure all sales and service personnel provide a consistently outstanding customer experience

Ensure compliance of sales team to all policies and procedures

Business & Process Management:

Work with the Sales Operations Manager to ensure timely and accurate reporting of sales results, define required performance metrics and tracking, process documentation, and sales training

Lead Cross Functional relationships across Finance, Marketing, Purchasing, and Product Management

Reports To: Sales Director

Environment: Work environment is typically an office environment located on-site during normal or extended business hours.

Physical Job Requirements:

This position is primarily a sedentary office position working in a controlled, quiet office environment.

This position uses a computer terminal to access, input, and retrieve data.

This position may be subject to interruptions, which may cause a change in priorities and/or work focus.

While performing duties of this position, employee is occasionally required to stand, walk, sit, stoop, reach, and/or bend.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.

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