Customer Service Agent

Marriott • Grapevine, TX • 4d ago

Additional Information In Room Dining

Job Number 25089515

Job Category Food and Beverage & Culinary

Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20Texan%20Resort%20%26%20Convention%20Center%2C%201501%20Gaylord%20Trail%2C%20Grapevine%2C%20Texas%2C%20United%20States%2C%2076051)

Schedule Part Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to @type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Loss Prevention Officer | Full Time

Omni Hotels • Irving, TX • 19h ago

Management & Administrative

Location Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, e...

19h ago

Go to Apply

Operations Manager

PNC • Farmers Branch, TX • 19h ago

Management & Administrative

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

19h ago

Go to Apply

Marketing Manager

KINGS III OF AMERICA INC NORTH • Coppell, TX • 19h ago

Management & Administrative

::: {block="true" editor="2u8kg" offset-key="8t4dg-0-0"} ::: {offset-key="8t4dg-0-0"} The Role: Marketing Manager ::: ::: ::: {block="true" editor="2u8kg" offset-key="1m6e7-0-0"} ::: {offset-key="1m6e7-0-0"} ::: ::: {off...

19h ago

Go to Apply

It Systems Manager

DSG Tec USA, Inc • Arlington, TX • 19h ago

Management & Administrative

::: {page-number="1"} ::: {main-rotation="0"} [Job Posting: IT Systems Manager (NetSuite and Infrastructure)[ [Location[ [Arlington, TX[ [Department[ [Information Technology[ [Reports To[ [Executive Leadership[ [About DS...

19h ago

Go to Apply

Customer Service Representative

Adecco US, Inc. • Grapevine, TX • 19h ago

Management & Administrative

Adecco is assisting one of their top clients with their search to fill a Customer Service Representative in Grapevine, TX: Shift Details: Schedule: Monday - Saturday (onsite) Hours: 10:00 AM - 6:00 PM Location: Onsite Pa...

19h ago

Go to Apply

Executive Administrative Assistant (Irving, TX)

Fotona • Irving, TX • 19h ago

Management & Administrative

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold...

19h ago

Go to Apply

Sales Administrative Assistant

Omni Hotels • Irving, TX • 19h ago

Management & Administrative

19h ago

Go to Apply

Sr. Sales Account Manager

BELFOR Property Restoration, Inc • Grand Prairie, TX • 1d ago

Management & Administrative

Compensation and Benefits BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insu...

1d ago

Go to Apply

Supply Chain Manager (Onsite)

RTX Corporation • Haltom City, TX • 1d ago

Management & Administrative

Date Posted: 2025-06-02 Country: United States of America Location: HTX17: Advanced Structures - Fort Wor 4630 N. Beach Street , Haltom City, TX, 76137 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigra...

1d ago

Go to Apply

Sales & Service Manager

Infinite Electronics International, Inc • Lewisville, TX • 1d ago

Management & Administrative

Position Description: Lead a team of representatives to achieve and surpass sales targets through order processing, telemarketing, and web-based sales strategies. Must possess confidence, high integrity, and can attract,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.