Customer Service Coordinator

ManpowerGroup • North Kingstown, RI • 6d ago

Our client, a leading provider in the technology industry, is seeking a Customer Service Coordinator to join their team. As a Customer Service Coordinator, you will be part of the Service and Sales Operations teams supporting various internal departments. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask, which will align successfully in the organization.

Job Title: Customer Service Coordinator

Location: North Kingstown, RI

Pay Range: $20-$25/hr

Time : 8:00AM-5PM Monday to Friday

Temp to Perm Position

What's the Job?

Serve as the primary point of contact for customer inquiries and service requests through phone, email, and CRM platforms.

Accurately enter service orders, quotes, and updates into internal systems (e.g., SAP, Salesforce).

Coordinate with field service engineers and regional teams to schedule service appointments and technical support.

Provide assistance for customer issues including licensing, billing inquiries, and account administration.

Track KPIs related to service backlog, performance, and customer satisfaction.

What's Needed?

High school diploma or equivalent; associate degree in business or a related field is preferred.

1-2 years in a customer service, administrative, or support role.

Proficiency in Microsoft Office (Word, Excel, Outlook); SAP or Salesforce experience is a plus.

Excellent communication skills with a strong customer-first attitude.

High attention to detail, organizational, and time management skills.

What's in it for me?

Opportunity to work in a collaborative and fast-paced environment.

Gain experience in a critical role that supports customer satisfaction and service delivery.

Develop skills in customer service coordination and administrative support.

Be part of a team that values process improvement and innovation.

Engage with cross-functional teams to enhance your professional network.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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