Customer Service Representative

TEKsystems • Lake Zurich, IL • 1w ago

Description

Responsible for providing customer service by acknowledging the customer's needs in a professional and friendly manner. Responsible for answering customer calls, placing customer orders, returns, product availability, back-orders, allocations, shipping, and problem resolution of inquiries related to the above. Must demonstrate a positive, proactive, professional, can-do attitude in responding to customer's needs.

RESPONSIBILITIES

-Process orders from the customers via the phone, email, and fax

-Manage customer orders, escalations, inquires & Disputes

-Resolve complex customer questions, complaints, and requests (order tracking, availability checks, late delivery notification, back-order notifications, and resolve problems related to shipments of products, returns, credits, and new orders).

-Process credits, debits, and returns

-Buil loyal relationships with customers by understanding and supporting their needs, following through with your commitments, and providing high-quality customer service.

-Close cooperation with the sales team and warehouse operations to ensure smooth delivery of products to customers.

-Meet department KPI's and metrics (order accuracy, on-time order placement, customer satisfaction score, etc.)

-Actively participate in the medical device customer experience program

-Performs specialty activities as outlined in the performance management objectives

-Participate in ongoing product and business training

Day to Day:

-Inbound calls from customers - Phone Que (2-3 calls per hour)

-Emails will go to SharePoint que

-Order Entry - all stock items and product codes

-Checking prices, responded to product questions,

reviewing orders notes, credits, debits, returns.

-TLC customers - working with some customers to take care of them

-SAP for order entry

Hours:

Monday-Friday 8am-5pm

Skills & Qualifications

2+ year of customer service from an office (preferred from C&IP)

Data Entry

Basic Computer Skills

NICE TO HAVE:

-College Degree

-Experience with SAP

-Logistics

-Experience with Lotus Notes

-Experience working in Microsoft Office Suite

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Zurich,IL.

Application Deadline

This position is anticipated to close on Jun 10, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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