This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1264668
This is an in-territory Outside Sales Representative position. The
Outside Sales Representative is responsible for driving sales growth and
expanding market penetration by developing strong relationships with new
and existing customers. This position serves as the primary
communication link between customers and the store, ensuring exceptional
service and customer satisfaction. The Outside Sales Representative will
actively promote the full range of Sanel NAPA products, programs and
services while identifying opportunities to increase sales and enhance
customer partnerships. The Outside Sales Representative will be expected
to fully implement and support Sanel NAPA initiatives, follow store
policies and procedures and ensure that every customer interaction adds
value. This position is responsible for building and maintaining strong
relationships by calling on and supporting both new and existing
customers, ensuring they have the right parts and solutions to keep
their businesses running smoothly.
ESSENTIAL FUNCTIONS:
Follow all company safety policies and procedures to ensure a safe
and secure working environment for yourself, customers, and team
members.
Actively participate in monthly safety meetings.
Build and maintain strong customer relationships by delivering
courteous, efficient and professional services.
Identify and pursue new business opportunities through prospecting
and cold calling while actively managing customers and maintaining
relationships with existing customers.
Generate and develop leads through proactively identify, engage and
manage leads on a local basis.
Achieve personal sales and profit quotas as
Identify specific needs of customers and align solutions with Sanel
NAPA\'s offerings.
Maintain up-to-date knowledge of current sales promotions while
efficiently processing consumer rebates and customer registrations.
Effectively highlight product features and benefits.
Build and maintain long-term relationships with customers.
Actively participate in programs and events, contributing to team
success and fostering a collaborative environment.
Report to management on customer relationships, pipeline, forecasts,
and new prospects.
Provide strong customer service including solving customer problems,
complaints, and questions in person or by telephone in a
complimentary manner.
Report any problems immediately to management.
Exhibit a friendly, approachable and helpful demeanor.
Adhere to Sanel NAPA company policies, Professional conduct code and
appearance and dress standards.
Schedule and participate in training and complete all on-the-job
training activities.
Show excellent communication and organizational skills
professionally.
Attend scheduled sales meetings supporting a team environment, while
striving to be the \'top performer\' and driving business to the
store.
Assist in collecting past-due accounts as required.
Thrive in a quota-driven environment, consistently meeting or
exceeding targets.
Must be willing to work flexible hours, including evenings,
weekends, and holidays.
Serve as a positive upbeat role model, demonstrating a strong sense
of personal drive and enthusiasm.
Flexible to work retail hours and be assigned to any store location
as directed by management.
Record all daily call notes in the CRM platform to track customer
interactions and maintain accurate records.
All other duties as assigned.
EDUCATION AND EXPERIENCE:
High School diploma or GED required.
Bachelors Degree in a related field or equivalent combination of
education and work experience preferred.
2+ years of experience in a customer focused role and the ability to
perform in a quota driven environment.
Prior experience in a retail store or outside sales.
Strong proficiency with Microsoft Office Suite, SharePoint, database
experience and video use (Zoom/Teams) required.
Effective communication skills as well as strong presentation and
written skills.
Proven ability to set and execute daily, weekly, and monthly agendas.
Must be flexible and able to operate in a team environment.
Reliable motor vehicle and Satisfactory Motor Vehicle Record required.
Able to Interpret and explain instructions, processes and policies
including financial, inventory and operational reports, to establish
programs and procedures, identify, and define operational problems where
limited standardization may exist, and recommend a plan of action to
resolve the problem(s).
Ability to respond rapidly and effectively to changing requirements on
short notice.
Personal qualities of flexibility, integrity, and confidentiality.
Acts in a professional manner by approaching others in a tactful manner;
reacting well under pressure; treating others with respect and
consideration regardless of their status or position; accept
