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Job Summary
Initiate, negotiate and close profitable deregulated energy sales transactions that meet or exceed company unit margin goals for Small and Medium business accounts.
Job Description
Negotiate and close profitable energy transactions for the Vistra Retail brands.
Meet key performance standards such as enrollments, unit margin and annual MWhs.
Utilize business solutions and financial knowledge, execute competitive sales tactics to deliver compelling sales presentations to originate business.
Independently develop selling strategies to aid in the closing of business.
Maintain accurate and timely customer information in CRM.
Develop business relationships at all customer functional levels.
Develop proposals and presentations outlining customer needs.
Deliver Formula Won customer experiences by providing customer support, follow up and thorough service.
Make outbound customer phone calls based on sales campaigns and assigned customer lists. The sales campaigns may include acquisition of new business customers, Ongoing retention activities for the existing customer base
Identification of customers at risk of switching to a competitive retailer and saving with alternative products
Win back opportunities for customers who previously switched to a competitive retailer, Renewals of current customers
Handle inbound calls from customers who wish to obtain competitive electric offers from the Vistra, TXU Energy brand.
Educate customers on the benefits of staying with or switching to Vistra Retail's products and services.
Collect competitive intelligence information.
Assess and catalogue the risk of existing customers switching to a competitive retailer.
Contact the prospect, present the sales pitch, overcome objectives, compare offers, and close the customer
Review the completed pricing offer, select the appropriate pricing that protects the contribution margin for the book of business. Present the Pricing Offer to the customer
Perform campaigns on time and with desired results
Maintain knowledge on all applicable pricing and value-added products and services and the systems for implementation.
Maintain an ability to vary sales approach and present different sales pitches depending upon market conditions.
Serve as a liaison between assigned customers and other work groups and departments to provide timely and complete resolution to inquiries and issues.
Education, Experience, & Skill Requirements
Experience gained through college degree programs and/or certifications is applicable to the above skills.
Preferred two (2) years direct energy deregulated electricity experience in business, commercial or industrial markets, including experience with customer contact or sales operations policies, procedures and processes preferred- for this.
Understanding of regulated and deregulated utilities industry preferred - Technical understanding commercial metering, Expert deregulation and general regulatory guidelines, Price to Beat, competitive pricing, contract pricing and/or TDSP wire charges/tariffs, Texas energy market structure, Affiliate Rules, Competitive markets, basic customer service issues and resolutions.
Key Metrics
Ability to negotiate in a sales environment and overcome customer resistance to sales calls and produce a customer win or retention.
Ability to interface with all internal and external levels of management, employees, vendors and customers
Able to use listening skills in selecting appropriate customer offers
Ability to gather and interpret / synthesis moderately complex data, analyze and resolve problems of moderate scope / complexity
Ability to follow through to completion on the customer issue / problem; is detailed orientated
Demonstrated proficiency in customer relations skills
Demonstrated proficiency in computer skills including word processing software, email, Excel, CRM systems and Web-based tools
Demonstrate sales ability to present a sales pitch and close customers
Job Family
Sales
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.
Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.
Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers' needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.
As a leader in the responsible transformation of the country's energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company's sustainability report at https://vistracorp.com/sustainability/ .
Vistra's hardworking team is committed to its purpose, "lighting up lives, powering a better way forward" and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .
Come join us and be part of something special! Click here to learn more about Vistra.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
