Additional Information
Job Number 25086414
Job Category Event Management
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745VIEW ON MAP (https://www.google.com/maps?q=Gaylord%20National%20Resort%20%26%20Convention%20Center%2C%20201%20Waterfront%20Street%2C%20National%20Harbor%2C%20Maryland%2C%20United%20States%2C%2020745)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Directs and manages all catering department functions. Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams. Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans. Plans and executes complex group events as assigned by the Director of Catering. Verifies that client specifications and contract obligations are communicated to the appropriate operational departments. Verifies that specifications are implemented and executed to established guidelines. Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report. Assigns groups to Catering and Executive Meeting Managers.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 7 years' experience in catering management, food and beverage, sales and marketing, or related professional area.
OR
Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years' experience in Catering management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Operations and Budgets
Directs and manages all catering department functions including but not limited to catering sales, executive meetings and department administration.
Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams including annual performance evaluations and career planning.
Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans.
Plans and executes complex group events as assigned by the Director of Catering.
Verifies that client specifications and contract obligations are communicated to the appropriate operational departments. Verifies that specifications are implemented and executed to established guidelines.
Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report.
Assigns groups to Catering and Executive Meeting Managers.
Partners with the Director of Catering to develop sales promotions and marketing plans to support the overall sales effort.
Establishes training curriculum and verifies manager compliance.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Verifies furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Develops a strategy that is aligned with the company's business strategy and leads its execution.
Conducts daily walk-through of banquet floor to verify client satisfaction and quality standards.
Promoting Exceptional Customer Service
Creates an atmosphere that meets or exceeds guest expectations.
Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Reviews customer service data to identify service failures and provide guidance on problem resolution.
Managing and Conducting Human Resources Activities
Interviews, selects and trains employees.
Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
The salary range for this position is $116,000 to $155,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
