Front Office Manager

Hyatt • Washington, DC • 1d ago

Description:

Lead the Front Office at One of DC's Most Well-Known Hotels - Hyatt Regency Washington on Capitol Hill

Be a part of something big.

The 838-room Hyatt Regency Washington on Capitol Hill is undergoing a transformational, top-to-bottom renovation-and we're looking for a dynamic Front Office Manager to join us on this exciting journey. Imagine being at the forefront of redefining a beloved hotel, just steps away from the U.S. Capitol.

We're not just any hotel. We're managed by Hyatt-a company consistently recognized on Fortune's 100 Best Companies to Work For -with a people-first culture, exceptional growth opportunities, and an unwavering commitment to service excellence.

Your Mission: Lead, Inspire, and Deliver Exceptional Guest Experiences

As our Front Office Manager, you'll lead a passionate team dedicated to creating seamless arrivals and unforgettable stays. You'll be at the center of operations, collaborating across departments, mentoring future leaders, and making fast, impactful decisions that elevate the guest experience.

This is more than just a job-it's a chance to grow your career, leave your mark, and be part of something truly special. If you're ready to lead with purpose, drive results, and shape the future of one of DC's most exciting hotel transformations, we'd love to hear from you.

What You'll Be Doing:

Oversee all front desk operations with leadership and integrity

Train, coach, and inspire team members to exceed Hyatt service standards

Develop short- and long-term plans to support both daily operations and long-term goals

Manage scheduling, budgeting, and labor planning to meet performance targets

Respond to guest needs with a proactive, solution-driven approach

Foster strong communication and collaboration with Housekeeping and other departments

Stay informed on hotel promotions, packages, and rates, and ensure your team is as well

Handle guest feedback thoughtfully and take action to ensure satisfaction

Set team goals, monitor progress, and celebrate achievements

The salary range for this position is $83,600 to $94,000 (commensurate with experience).

Benefits available with this position include:

Medical / Dental / Vision Insurance

401k

Retirement Savings Plan (RSP)

Basic Life Insurance

Paid vacation, sick days, holidays, and new child leave

Paid family bonding time and adoption assistance

Additional perks include:

Free room nights after 90 days, discounted and friends & family room rates immediately

Tuition reimbursement

Free meal during the workday

Employee Stock Purchase Plan

Discounts at various retailers

Growth potential locally and throughout the country

Financial assistance for relocation if applicable

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Calm under pressure and quick to resolve issues

Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Progressive hotel Rooms management experience preferred

Service oriented style with professional presentations skills

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal, and administrative skills

Primary Location: US-DC-Washington

Organization: Hyatt Regency Washington on Capitol Hill

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: WAS007689

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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