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R2634 Computer Support Technician

Yakima County • Yakima, WA • 2w ago

Classification: Computer Support Technician

Job Req: R2681

Department: Technology Services

Hours/Week: 40

Union: Technology Services Teamsters

Pay Range: $25.41 - $32.23 per hour (Informational Technology Pay Plan, IT23 Step 1-13)

Hiring Range: $25.41 - $26.97 per hour (Informational Technology Pay Plan, IT23 Step 1-4 DOQ)

Open Date: 05/14/2025

Close Date: Open Until Filled with Weekly Reviews

Overview:

There is one Computer Support Technician I opening with the Yakima County Technology Services Department. The Computer Support Technician I performs a variety of routine technical activities involving the installation, configuration, maintenance and repair of personal computer equipment, software, peripherals and telephones; consults on software problems and repairs operating system problems; receives, logs, monitors and responds to requests for service; and provides technical advice and assistance to personal computer users. This position also requires working at the help desk to troubleshoot problems and create trouble tickets for second level support staff.

Benefits included in position:

Health Care Benefits (Medical, Dental, Vision, Basic Life and Basic LTD)

Retirement Benefits

Paid Vacation

Paid Holidays

Paid Sick Leave

Note: This is a Technology Services Teamsters Contract Bargaining Unit position.

This recruitment may be used to fill future vacancies that occur within 90 days of the closing of this position. (This excludes Yakima County Sheriff's Office and Department of Corrections)

Responsibilities:

Essential Duties:

Inspects for damage, delivers to users and sets up or installs computer systems, components and related software; unpacks equipment and software boxes; attaches monitors and CPU's; configures printers and logon set ups; and installs new software. May travel to other locations.

Receives, logs, monitors and responds to "help desk" calls from users reporting service problems or a need for service.

Diagnoses and fixes system hardware, software and user/operator problems.

May Provide technical and purchasing advice and assistance to users, in person or on the phone, regarding the use and purchase of personal computers, software and peripheral equipment. Technical and purchasing advice will be vetted by higher tier Technicians, Administrators or Supervisors.

Recommends and/or takes corrective action after troubleshooting reported problems.

Performs other duties as assigned.

Education & Experience:**

High School Diploma or G.E.D. AND three (3) years of related experience; or an equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Required:**

Successful completion of criminal background investigation and general employment verification; and,

Valid WA State Driver's License and proof of insurance, if requested.

Preferred:**

Accredited Associate degree/ 2 year Trade School Certification is preferred.

Equipment Used:**

Telephone, copy machine, fax machine, voicemail, computer, computer hand tools, software such as Microsoft Word/Excel/Access. report printer, shredder, and other standard office equipment.

Work**

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