Customer Accounts Advisor

Aaron's Inc • Rocky Mount, NC • 1w ago

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail/customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Similar Jobs

Supply Chain Manager, North America

Prysmian Group • Rocky Mount, NC • 1w ago

Management & Administrative

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distributio...

1w ago

Go to Apply

Center Operations Manager I

OctaPharma Plasma • Rocky Mount, NC • 2w ago

Management & Administrative

Description How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an industry leader. [Become one, too!] Want to be a part of something exciting? At Octapha...

2w ago

Go to Apply

Customer Service Coordinator I

Corning Incorporated • Tarboro, NC • 2w ago

Management & Administrative

This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of...

2w ago

Go to Apply

Customer Service Coordinator I

CTG • Tarboro, NC • 2w ago

Management & Administrative

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. Type: Contract Job Title: Customer Service Coordinator I Location: Tarboro, NC Candidates must be...

2w ago

Go to Apply

Customer Service Coordinator

US Tech Solutions • Tarboro, NC • 2w ago

Management & Administrative

Scope of Position: In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Life Sciences employees including, Sales Team, Accou...

2w ago

Go to Apply

Manufacturing Controls Engineer (PM Shift)

ManpowerGroup • Rocky Mount, NC • 10h ago

IT & Engineering

Our client, a global leader in the pharmaceutical industry , is seeking an Manufacturing Controls (PLC) Engineer (PM Shift) to join their team. You will be part of the engineering department supporting innovative manufac...

10h ago

Go to Apply

Travel - Registered Nurse

Health Advocates Network • Rocky Mount, NC • 1d ago

Hospital & Medical

Health Advocates Network is currently seeking a Registered Nurse to work at a Correctional Facility in Nashville, North Carolina . These are registry positions with our company. 36hrs Travel Package Weekly Gross Pay = $5...

1d ago

Go to Apply

Accounting Extern

UNC Health Care • Rocky Mount, NC • 1d ago

Finance & Accounting

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC...

1d ago

Go to Apply

Registered Nurse

Health Advocates Network • Nashville, NC • 1d ago

Hospital & Medical

1d ago

Go to Apply

Physical Therapist II

UNC Health Care • Rocky Mount, NC • 5d ago

Hospital & Medical

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.