Customer Accounts Advisor

Aaron's Inc • Sylva, NC • 1w ago

Hiring Range Minimum to Maximum: $12.75-$13.50

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail/customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Similar Jobs

Party Chief- Field Surveys

Johnson, Mirmiran, and Thompson Inc. • Sylva, NC • 3w ago

Management & Administrative

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,400 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and r...

3w ago

Go to Apply

Customer Service Associate

Walgreens • Bryson City, NC • 3w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3w ago

Go to Apply

Nurse Aide in Training

Diversicare Healthcare Services & Diversicare Ther • Bryson City, NC • 2d ago

Hospital & Medical

Overview Smile, You've Found Us! Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply. We build on trust, respect, customer focus, compassio...

2d ago

Go to Apply

Healthcare Operations Manager

R1 RCM • Bryson City, NC • 2d ago

Hospital & Medical

This position is based onsite at **LifePoint Harris/Swain Regional Medical Center - Sylva, NC. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of...

2d ago

Go to Apply

Healthcare Operations Manager

R1 RCM • Sylva, NC • 2d ago

Hospital & Medical

2d ago

Go to Apply

Assistant Resident Engineer

Johnson, Mirmiran, and Thompson Inc. • Sylva, NC • 1w ago

IT & Engineering

1w ago

Go to Apply

Inspector

Johnson, Mirmiran, and Thompson Inc. • Sylva, NC • 1w ago

1w ago

Go to Apply

Entry Level Staff Accountant

Robert Half • Cherokee, NC • 1w ago

Finance & Accounting

Description Are you a recent accounting graduate with a strong GPA and a hunger to learn? Join a stable, growth-oriented company offering excellent mentorship, hands-on experience, and a clear path to advancement. What Y...

1w ago

Go to Apply

Nurse RN

Diversicare Healthcare Services & Diversicare Ther • Bryson City, NC • 1w ago

Hospital & Medical

Overview We're thrilled to announce that Mountain View of Bryson City is now under new management! As of April 1st, our center has joined the Diversicare family, bringing a renewed commitment to exceptional care and a vi...

1w ago

Go to Apply

Administrative Support Worker- Finance Coordinator - Western Carolina University

ARAMARK • Cullowhee, NC • 2w ago

Finance & Accounting

Job Description The Administrative Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.