Customer Service Representative

Insight Global • Rock Hill, SC • 1w ago

Job Description

Prioritize and attend to customer and/or sales manager requests through phone calls, emails, text messages and or Teams chat.

Create tickets where information is requested by sales managers and or customers, follow-up on tickets until completed.

Correspond professionally with customers, product line managers, and sales team regarding order status, product inventory status, replenishment dates and new product updates.

Provide proactive support on equipment orders, including but not limited to coordination of equipment scheduling, order processing, change orders, RMA processing, issuing credits, and responses on general inquiries.

Utilize available business tools to gather necessary information for customer inquiries, order management, and follow-up.

Proactively monitor orders and work with our distribution center to ensure on-time delivery of equipment, expedite orders upon customer or sales manager request through the proper expediting channels.

Be willing to develop yourself by learning new skills and increasing your knowledge of products, and systems.

Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers

Actively contribute to team efforts, meetings and discussions

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5+ years in customer service-related field

Excellent phone skills and ability to communicate with customers

Computer savvy

o Ability to work with multitask with multiple computer systems

Proficient using Excel

Ability to handle computer disputes in a calm manner

Quick learner SAP experience (or related system)

PowerBi experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Similar Jobs

Customer Service Representative

Echelon Supply & Service • Pineville, NC • 2d ago

Management & Administrative

About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-...

2d ago

Go to Apply

Customer Service Associate

Walgreens • Fort Mill, SC • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Customer Service Associate

Walgreens • Pineville, NC • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Associate

Walgreens • Rock Hill, SC • 1w ago

Management & Administrative

1w ago

Go to Apply

Electrical Project Manager

Fountain Electric Services • Rock Hill, SC • 3w ago

Management & Administrative

Electrical Project Manager Fountain Services, LLC is seeking qualified and experienced electrical construction project managers. Fountain is an established industry leader in the electrical trade with offices in Spindale...

3w ago

Go to Apply

Manager, Night Warehouse

US Foods • Rock Hill, SC • 3w ago

Management & Administrative

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE ( https://www.myworkday.com/usfoods/d/task/2998$47185.htmld ) Join Our Community of Food People! BASIC PURPOSE Responsib...

3w ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • York, SC • 30min ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

30min ago

Go to Apply

Data Senior Scientist

City National Bank • Rock Hill, SC • 1d ago

IT & Engineering

DATA SENIOR SCIENTIST WHAT IS THE OPPORTUNITY? The Senior Data Scientist works closely with business stakeholders to understand their goals and determine how data can be used to achieve those goals. The Senior Data Scien...

1d ago

Go to Apply

Account Executive

Schaeffler • Fort Mill, SC • 2d ago

Sales & Marketing

Account Executive Location: Fort Mill, SC, US, 29715 Job Requisition ID: 33574 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private...

2d ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Rock Hill, SC • 2d ago

Retail & Hospitality

Company Description Starting from $55,000 annually plus monthly training incentive of $750 Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based on restaurant...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.