Operations Manager

Grand Valley State University • Allendale, MI • 3w ago

Operations Manager

Grand Rapids, MI (Pew Campus)

Full Time

R102930

This position oversees the daily operations of the Center for Adult and Continuing Studies (CASCS), ensuring the efficient execution of registrar-related functions, enrollment management, course scheduling, and event operations. This role is responsible for process optimization, compliance, and operational support that enhances the experience of adult learners. This position l works closely with Product Managers and other stakeholders to maintain seamless program delivery.

Salary & Benefits:

Minimum starting salary of $48,000, commensurate with experience

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Operational Management & Process Improvement:

Oversee registrar-related functions, including student enrollment, record management, and compliance with university policies.

Manage course scheduling, ensuring alignment with program objectives and instructor availability.

Lead event operations for CASCS programs, including logistics, venue coordination, and support services.

Develop and implement efficient operational workflows to enhance service delivery.

Utilize data analysis to monitor operational performance and recommend improvements.

Team Leadership & Collaboration:

Supervise and support operational staff, including student workers, to ensure high levels of efficiency and effectiveness.

Collaborate with Product Managers to align operations with program development and execution.

Serve as a liaison between CASCS and institutional departments to streamline processes.

Provide training and professional development opportunities for the operations team.

Compliance & Quality Assurance:

Ensure adherence to institutional policies and regulatory requirements.

Maintain accurate records and oversee reporting processes related to enrollment and program operations.

Implement quality control measures to ensure a consistent and high-quality learner experience.

Financial & Resource Management:

Assist in budget planning and resource allocation to support CASCS operations.

Identify cost-saving opportunities while maintaining service excellence.

Manage vendor relationships for operational needs, including invoicing, event coordination, and technology.

Manage accounts payable and receivable including instructor payments, Workforce Innovation and Opportunity Act (WIOA) funding, scholarships, etc.

Other Duties:

Perform other duties as required/assigned by leadership.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Bachelor's degree in Business Administration, Education, Operations Management, or a related field.

Minimum of three to five years of experience in operations, registrar services, event management, or higher education administration.

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