Description
Chautauqua Institution owns and operates the Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant, and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.
About Your Compensation
Compensation for this position starts at $15.50/Hour + Tips and, with demonstrated experience and qualifications, candidates may earn up to $17.50/Hour. + Tips
About Your Work Day
Welcome guests arriving and acknowledge guests departing to/from the Athenaeum Hotel.
Control guest and vehicle traffic at the entrance/front circle of the hotel to allow for a continuous flow of checking out/in.
Provide professional and safe valet service of personal vehicles for guests and ensure no damage to vehicles.
Transfer luggage to/from hotel rooms and vehicles by hand or with baggage carts to assist guests.
Deliver room service, champagne, and other guest requests to hotel rooms as directed by Front Desk or Housekeeping.
Empty water from the ice chest on the 2nd and 3rd floor, replace with fresh ice each shift.
Acknowledge and interact positively with guests, anticipate guest needs, and respond promptly to answer questions.
Act as a runner to receive and transport various materials/supplies for all departments at the Athenaeum Hotel.
Use radio protocol to respond to calls for luggage assistance and pick up/delivery.
Assist housekeeping and laundry as needed.
Establish and maintain cooperative, productive working relationships with team members and management.
Actively participate in team meetings and training/development programs, including sharing expertise with new hires.
Report vehicle accidents or other damage immediately to management and follow designated procedures to complete an accident report for insurance purposes and/or cooperate with the Chautauqua Institution Safety and Security Department.
Report work-related injuries immediately to management and Human Resources using appropriate Injury Report.
About the Referral Program
Chautauqua Institution's Referral Bonus Program (https://www.chq.org/wp-content/uploads/2022/03/Referral-Bonus-Program-3-8-22.pdf) is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
About Your Schedule
Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.
While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:
Schedules are typically eight-hour shift with a start time that varies between 7:00 a.m. and 3:00 p.m. for a total of 16-40 hours per week.? The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full-time/seasonal or part-time/seasonal).? Scheduled hours may include evenings, weekends, and holidays based on business needs.? Part-time work is available pre/post the summer season (mid-April to late-October).?
About Living on the Grounds
Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated.
About Chautauqua Institution
Chautauqua Institution (https://www.chq.org/) is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) (https://www.chq.org/about/idea/) as a priority in our strategic plan, 150 Forward (https://150fwd.chq.org/) . One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
Qualifications
Skills
Preferred
Teamwork: Some Knowledge
Cooperation: Some Knowledge
Hotel Operations: Some Knowledge
Helpfulness: Some Knowledge
Listening: Some Knowledge
Driving/Transportation: Advanced
Friendliness: Some Knowledge
Communication: Some Knowledge
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Licenses & Certifications
Required
Driver's License
Experience
Preferred
No prior work experience required for this position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
