Reference #: R258596
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Job Details
Join our team as a Account Management Project Specialist, where you will play a crucial role in enhancing client satisfaction by resolving issues related to delivery, rebates, credits, and contract inquiries. Utilizing the extensive support resources at Cencora, you will collaborate with a dedicated team to ensure smooth operations. In this dynamic position, you will also source data and generate insightful reports to support customer initiatives and projects, making a meaningful impact on our clients' success.
This Position is remote supporting:
Children's Hospital of Philadelphia
3401 Civic Center Boulevard
Philadelphia, PA 19104
Normal Working Hours are:
Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed for emergent business needs.
The Dedicated Account Specialist responds to Children's Hospital of Philadelphia requests for issue resolution, including delivery, rebate and credits, and contract inquiries while utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects.
Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience.
Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal Cencora stakeholders to effectively service the customer.
Provides dedicated customer support, acts as a liaison, and points of escalation for the health system in working collaboratively with Cencora. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).
Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms and associated report generation and interpretation. Responsible for discussing new enhancements and functionality that will benefit the customer.
Partners with external Children's Hospital of Philadelphia representatives and internal Cencora support to ensure business goals are aligned and tracked.
Meets with Children's Hospital of Philadelphia stakeholders to establish mutually agreed upon timelines for reporting, metrics and progress updates.
Participates in regularly required service compliance training. Completes all training on time.
Delivers regular updates to Children's Hospital of Philadelphia on resolved issues and status of critical back-ordered items. Reviews Cencora purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Children's Hospital of Philadelphia and Cencora leadership.
Participates in projects focused on Children's Hospital of Philadelphia saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss Cencora clinical solutions to Children's Hospital of Philadelphia where applicable.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones
Performs related duties as assigned.
Responsible for managing the following metrics for the Children's Hospital of Philadelphia:
Contract compliance reports.
340B savings reports (where applicable).
Quarterly business review.
Savings opportunity reports.
Requirements:
Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generallyobtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.
Strong organizational skills; attention to detail
Ability to communicate effectively both orally and in writing
Strong customer relations skills
Excellent follow-up skills
Strong interpersonal skills
Strong time management skills; ability to schedule customer appointments in advance
Good understanding of specific business segment (U.S. health systems)
Good understanding of Cencora Solutions support network, able to understand who can best resolve issues
Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level
Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress
Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.) Intermediate experience with Microsoft Excel (ability to perform V-lookups, pivot tables, and other operations needed to perform intermediate data analysis)
Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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