Customer Service Rep

PENTAIR • Delavan, WI • 6d ago

JOB REQUIREMENTS: Job Description: Job Description At Pentair, you will
work along-side passionate problem-solvers who are committed to the
future of our planet. We put our purpose into practice, inspiring people
to move, improve and enjoy life\'s essential resources for happier,
healthier lives. From our residential and business water solutions, to
our sustainable innovations and applications, our 9,750global employees
serve customers in more than 150 countries, working to help improve
lives and the environment around the world. SUMMARY: Provide world class
customer service to customers of Pentair. This position will provide
end-to-end customer support by promptly processing customer requests and
support of Pentair\'s revenue and growth. This position will also help
build sustainable processes to improve customer care, anticipating and
providing solutions for sales opportunities. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Coordinate internal activities and external
customers\' expectations to ensure Legendary Customer Service. Primary
contact for Pentair Distribution and Sales Network. Provide day-to-day
problem resolution; effectively communicating by telephone and email.
Managing incoming email and providing timely responses within 24 hours
or less. Coordinate information between customers and internal
departments (Engineering, Purchasing, Scheduling, Production Planning
and Logistics) to meet customer expectations. Work with internal
management & personnel to expedite orders at customer\'s request. Work
closely with logistics relative to delivery instructions and expediting.
Assist with booking of containers. Strong working relationship and
interface with cross-functional departments. Be attentive to phone
calls, ensuring sufficient coverage at all times. Perform other tasks
and duties as assigned. QUALIFICATIONS/ABILITIES: Excellent customer
service and soft skills. Strong organizational, written and verbal
communication skills. Ability to prioritize, exercise good judgement,
handle multiple tasks, meet deadlines, attention to detail and work
under pressure. Must be able to respond to the needs of our distributors
and customers in a timely manner. Proficient in MS Office Products. Must
have strong interpersonal skills to effectively communicate with both
internal and external clients. Demonstrates integrity and ethical
standards. EXPERIENCE: Associates degree in a related field. Bachelor\'s
Degree preferred. 1-3 years... For full info follow application link.
Pentair is an Equal Opportunity Employer. With our expanding global
presence, cross-cultural insight and competence are essential for our
ongoing success. We believe that a diverse workforce contributes
different perspectives and creative ideas that enable us to continue to
improve every day. Race, gender, ethnicity, country of origin, age,
personal style, sexual orientation, physical ability, religion, life
experiences and many more factors contribute to this diversity.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/0F0C1182E9844A48

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